Onsite -Security & Fire Protection Services Emergency Dispatcher B
Listed on 2026-07-20
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Security
Security & Fire Protection Services Emergency Dispatcher B
The Global Security Operation Center (GSOC) is a dynamic organization that serves as an emergency services and business communications hub within Security and Fire Operations, to improve the safety and security of people, property, information, and business operations worldwide. The highly skilled Emergency Dispatch team supports Security and Fire Operations (including Emergency Medical Services) and enables production across the domestic United States (US), we deliver this unique capability through our exceptional talent.
The GSOC is a 24/7/365 operations center. This position requires the ability to work a rotating schedule and variable shifts, to include night shifts, weekends, and holidays.
Position Responsibilities:
- Responsible for answering and entering emergency calls while simultaneously dispatching for, and monitoring multiple fire and security radio channels with moderate to high volume radio traffic
- Provide approved Pre-Arrival Instructions according to policies and procedures
- Make required and requested notifications
- Working in a team environment
- Support training and Standard Operating Procedures (SOP) formulation as needed
- Candidate will be Emergency Medical Dispatch (EMD) trained in-house
- Maintaining excellent attendance
- Providing excellent, empathetic customer service, and professionalism with all client interactions in a crisis communications center environment
- Working under stressful situations in a collaborative team environment
- Hearing and understanding multiple sound sources while simultaneously and accurately documenting information in Computer Aided Dispatch (CAD)
- Ability to make critical decisions in real-time
Required Skills:
- 1 years of experience working as an emergency dispatcher at an Emergency Communications Center (ECC)/Public Safety Answering Point (PSAP) or in a related role within Security & Fire Protection, or Emergency Medical Services
- 1 years of experience multi-tasking in a critical/crisis oriented, team environment
- Experience using all the following Microsoft Office Applications (Word, Excel, Power Point
- Experience with the position responsibilities of this position.
Preferred
Skills:
- Bachelor's degree or equivalent work or military experience
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