Technical Service Representative
Listed on 2026-07-15
-
Trades / Skilled Labor
Maintenance Technician / Mechanic, Electrician/ Electrician Installation, Field/Service Technician, Installation Technician
Career Opportunities:
Technical Service Representative (35159)
Requisition
35159
-Posted
03/05/2026
Join Komatsu and Be Part of Something Big!
Job OverviewWe’re looking for a hands‑on, safety‑minded Technical Service Representative to support Electric Rope Shovel repairs at customer mine sites—primarily in the Safford & Morenci area. You’ll spend your days troubleshooting electrical and mechanical issues on electric rope shovels, performing preventative maintenance, and assisting with major capital rebuilds and overhauls.
If you enjoy solving electrical problems, working outdoors, and supporting customers, this could be a great fit.
Key Job ResponsibilitiesTroubleshoot electrical and mechanical issues on Electric Rope Shovels
Perform preventative maintenance and on‑site service support
Assist with capital builds, component changeouts, and equipment overhauls
Partner with mine personnel and Komatsu teams to keep equipment operating safely and efficiently
- Assist electricians with installations and wiring of electric rope shovels.
- Effectively communicate to coworkers on any customer needs.
- Lead issue resolution teams in the field to effectively research, document and review Product Issues occurring on P&H Equipment.
- Lead machine troubleshooting, inspection and audit teams. Accurately report machine condition, repair/maintenance recommendations, time to repair/service, and recommended upgrades. Facilitate development of maintenance strategies that promote safety, system reliability, and the reduction of unplanned down time.
- Assume project management of major electrical field jobs. Assist electricians with installations, wiring and commissioning of this equipment.
- Effectively communicate to Customer Supervisors, Managers, Internal Employees, Engineering and Product Support on any customer needs.
2+ years of hands‑on experience with Electric Rope Shovels
Able to work 10‑hour days, 6 days per week
Prior mining or heavy equipment experience required
- Understand how circuits work and how to read and understand Electrical Schematics.
- Must be knowledgeable in Electrical Theory and in the Electrical Field.
- Must be prepared to perform Root Cause Analysis
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