Associate Operations Manager, Service, Labs (PM Shift

About the Team

Door Dash Labs is an independent team within Door Dash. We explore robotics and automation to transform last-mile logistics in the long term. If you have a passion for applying robotics solutions in a service used by millions of people, then we want to talk to you!

You will lead the Service Operations team for the PHX market at Door Dash Labs. You will lead experienced and new technicians to maximize uptime, supporting our overall fleet utilization goals. You will report to the Operations Manager, Service in our Door Dash Labs organization. This role is fully on-site in the Greater PHX Area, AZ, on the PM shift (2:30 PM – 11:00 PM).

You’ll partner with the AM Associate Operations Manager, Service to keep the PHX operation running seamlessly across both shifts and multiple sites.

• Foster a safety-first approach to all things Service
• Lead the PM-shift team of new and experienced technicians to maximize uptime of all Operations assets during your shift
• Work with Service Engineering on identified tooling/jig needs with field deployments of new platforms
• Track technician productivity to ensure we are good stewards maximizing our limited resources
• Ensure adherence to Service SOPs, including Work Order and Parts flow and management at local level
• Coordinate development of Service Technicians in supporting a career path within Door Dash Labs
• Track KPIs and explain variances, and know which ones are shift-owned vs. shared across the 24-hour operation
• Maintain accountability and uptime of all tools and equipment to support Service Operations
• Own shift handoff with the AM Associate Operations Manager — flag open work orders, escalations, and parts status so nothing drops between shifts.
• You may flex your schedule to overlap with the AM shift for handoff, or to support weekend coverage.

• 6+ years in service operations, field service, or technical operations
• 2+ years leading service technicians or field teams, with ownership of performance and execution
• Strong experience with work order systems and operational KPIs (MTTR, MTBF, throughput, SLA)
• Comfortable operating in fast-paced, ambiguous environments and driving results through others
• Experience scaling operations, launching new markets, or supporting infrastructure buildouts
• Experience in robotics, autonomous systems, electric vehicles, aircraft, or similar complex systems (preferred)
• Mobile/field service background (preferred)
• Familiarity with service platforms like MaintainX, JIRA, or similar (preferred)
• Exposure to technical environments (diagnostics, APIs, scripting, Python, Git Hub) (nice to have)
• Believe in 1% improvement every day
• Valid U.S. drivers license required and a successful completion of MVR required

At Door Dash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

Door Dash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We re committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

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