Senior Service Technician, Service Operations, Labs (PM Shift

About the Team

Door Dash Labs is an independent team within Door Dash. We explore robotics and automation to transform last‑mile logistics in the long term. If you have a passion for applying robotics solutions in a service used by millions of people, then we want to talk to you!

As a Senior member of our Service Operations team at Door Dash Labs, you'll take on advanced diagnostic and repair work that keeps our robot fleet running. You'll work closely with the Associate Operations Manager and own your workload with minimal supervision. This role is fully on‑site in Mesa, AZ, on the PM shift (2:30 PM – 11:00 PM), including at least one weekend day.

• Execute any Senior Service Technician task and:
• Diagnose complex, intermittent, or unusual faults in robotic systems, modular components, and support vehicles, often requiring advanced troubleshooting techniques and interpretation of complex data
• Perform advanced repairs, including component‑level troubleshooting and fixes on intricate electrical systems, control units, and associated hardware, with minimal supervision
• Interpret complex technical manuals, schematics, and diagnostic flowcharts to guide troubleshooting efforts
• Meticulously document complex diagnostic processes, root cause hypotheses, non‑standard troubleshooting steps, repair details, and component failure information in the service management system, contributing potential updates to the knowledge base
• Provide technical guidance, mentorship, and on‑the‑job assistance to Level 2 Technicians for challenging tasks
• Work independently to manage and prioritize assigned workload effectively
• Calibrates, configures, and maintains specialized diagnostic tools and test equipment

• 2+ years of service work experience
• Curiosity and an inclination for all things mechanical and repair
• Strong communication and documentation skills
• Prior experience in vehicle or fleet service (especially for electric or autonomous vehicles), robotics, or aircraft is a major plus
• Experience with JIRA, MaintainX, and other service tools and systems is a major plus
• Valid U.S. driver’s license required and a successful completion of MVR required

At Door Dash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door‑to‑door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

Door Dash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well‑being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

If you need any accommodations, please inform your recruiting contact upon initial connection.

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