Manager-Sales Bilingual Call Center

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

Overall

Purpose:

To lead, direct, and optimize a team of telesales representatives in a consumer call center, driving revenue growth through effective sales and upselling strategies while ensuring superior customer service and satisfaction.

Key Roles and Responsibilities:

Typical tasks may include, but are not limited to, the following:

* Leadership and Customer

Experience:

Lead a consumer telesales organization to exceed customer experience objectives and manage people effectively.

* Data Analysis and Strategy Development:
Analyze data to develop and implement strategies that drive revenue generation and continuous improvement.

* Operational Management and Efficiency:
Direct daily activities and execution of call centers and vendor operations to achieve revenue goals and reduce expenses.

* Strategic Policy and

Innovation: Implement strategic policies and develop innovative initiatives for technology, corporate compliance, training, and workforce planning.

* Collaboration and Alignment:
Collaborate with various business areas to drive strategic alignment, manage change, and maintain strong domestic and international vendor relationships.

Job Contribution:
Oversees entry to mid- level sales employees, responsible for assigning tasks, implementing sales plans and adherence to company policies. Leads the team to manage small, less complex sales with a smaller quota or territory. Handles process-driven assignments with moderate oversight. Responsible for influencing decisions regarding the hiring, firing, disciplinary action, and promotional activity for subordinates. Supervisor:
Yes

Education/

Experience:

Bachelor's degree (BS/BA) desired. 5+ years of related sales experience.

Our Manager Sales Bilingual Call Center earns between $52,400 - $78,600 USD Annual. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:

* Medical/Dental/Vision coverage

* 401(k) plan

* Tuition reimbursement program

* Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)

* Paid Parental Leave

* Paid Caregiver Leave

* Additional sick leave beyond what state and local law require may be available but is unprotected

* Adoption Reimbursement

* Disability Benefits (short term and long term)

* Life and Accidental Death Insurance

* Supplemental benefit programs: critical illness/accident hospital indemnity/group legal

* Employee Assistance Programs (EAP)

* Extensive employee wellness programs

* Employee discounts up to 50% off on eligible AT&T mobility plans and accessories,

* AT&T internet (and fiber where available) and AT&T phone

Call to action

If you're ready to make an impact on our business and your career, bring your bold ideas to a world of possibility. Apply today!

Ready to join our team? Apply today!

Weekly

Hours:

40

Time Type:

Regular

Location:

Mesa, Arizona

Salary Range:

$52,400.00 - $78,600.00

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

Job  R-106108 Date posted 06/11/2026

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