Case Manager - Mesa, AZ

Since 1971, A New Leaf has been dedicated to its mission of “Helping Families…Changing Lives,” making a positive impact on the lives of over 24,000 people annually in the Phoenix Metropolitan area. A New Leaf is committed to empowering individuals and enriching communities through transformative services. Guided by our core values—Compassion, Passion for Results, Collaboration, Accountability, Integrity, and Conscientiousness—we strive to create meaningful, lasting impacts in the communities we serve.

A New Leaf is committed to empowering individuals and enriching communities through transformative services. Our core values—Compassion, Passion for Results, Collaboration, Accountability, Integrity, and Conscientiousness—guide us in creating meaningful, lasting impacts in the communities we serve.

Fri - Mon 2pm - 10 pm

The Case Manager I provides direct support and case management services to individuals and families experiencing domestic violence within the DVSTOP overflow hotel program. This role conducts assessments, delivers crisis intervention, and coordinates services to support client safety and stability using trauma-informed, strengths-based practices. The position works in both office and field-based settings while maintaining confidentiality and connecting clients to appropriate community resources.

• Perform intake screenings and basic needs assessments to ensure referrals align with client needs.
• Provide case management services to domestic violence clients within the overflow hotel program.
• Conduct crisis intervention, safety planning, and provide education, emotional support, and referrals to community resources.
• Provide and coordinate access to daily basic needs and supportive services for clients.
• Maintain strict confidentiality of all client information, including hotel placement locations.
• Follow established safety protocols while delivering field-based case management services.
• Recognize and respond to symptoms of mental health conditions and/or substance use disorders, including awareness of medication side effects and interactions.
• Establish, maintain, and update accurate client files, case notes, and demographic data in accordance with agency procedures.
• Document calls, services, and case activity in a timely, accurate, and thorough manner.
• Coordinate client admissions and discharges in alignment with program policies and client needs.
• Develop, implement, and monitor strength-based service plans to support client progress and goal attainment.
• Assist clients in accessing community resources, including scheduling appointments and coordinating services with external agencies.
• Provide referrals and coordinate transportation to support access to services.
• Facilitate safe transitions from overflow placements to shelter or stable housing and complete follow-up as required.
• Communicate and coordinate with hotels, motels, transportation providers, and partner agencies to support client placement and services.
• Remain available and responsive to client needs during assigned shift hours.
• Attend required meetings, trainings, and funder-related activities.
• Maintain cleanliness and organization of workspace, shared areas, donations, and program supplies.

• High School Diploma or GED required.
• Associate or Bachelor’s Degree in Social Work, Human Services, Psychology, or a related field preferred.

• Minimum of 1 year of experience working with individuals experiencing domestic violence, homelessness, or other vulnerable populations required.
• Knowledge of community resources and social service systems required.
• Experience with trauma-informed care practices required.
• Experience providing crisis intervention, case management, or direct client services preferred.

• Combination of field-based and office-based work, with frequent travel throughout the community, including hotels and program locations.
• Frequent driving required to conduct program business and support clients in the field.
• Regular travel throughout Maricopa County to hotels and program locations.
• Ability to sit for extended periods while…