Direct Services Manager Programs

Benefits:

• Company parties
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

The Direct Services Manager provides supervision and oversight of some of Save the Family’s programming and Case Management staff.

Oversee all aspects of programming. This should include but not limited to; identifying eligible families, assisting with housing search, completing intakes, housing inspections, documentation, monthly requisitions, ensuring quality programming, verifying program income eligibility and following contract requirements

To train, support oversee Case Managers on all aspects of their position, including but not limited to; lease-up of families experiencing homelessness including locating housing options (apartment and/or house) which meet the Housing Quality Standards, Fair Market Rents & Occupancy Standards in accordance with HUD, ongoing assessments used within their position, documentation expectations, program goals, financial support offered to families

Ongoing supervision and support to Case Managers including 1:1 meetings, staff meetings, case staffing and assisting with support meetings for families

Act as a liaison and advocate between landlords, Case Managers and STF family clients and other collaborators

Manage programmatic and client level data in relevant databases and ensure accuracy to support STF contract (s) and grant funding requirements for programs and complete any necessary reports timely and accurate as requested by the CPO

Ensure grant compliance for program funding and regularly meet with team and immediate supervisor to discuss goals of the programs to be sure the programs are on track to meet target outcomes for the agency and funding sources

Adhere to all Save the Family policies and procedures as outlined in the Employee Orientation Manual

Manage and track the budget spend down and fulfillment of contracts and ensure the team is aware of financial responsibilities within the program

Work with Maricopa County Coordinated Entry System and with HMIS database to ensure accuracy and compliance within the systems

Responsible for all referrals needed for STF. Collaborate with the other supervisors, CPO and staff on referrals needed for the agency to ensure referrals are requested timely, follow up communication is provided to the team and any barriers to the referral process is worked out for continued coverage for families

Attend and facilitate weekly team meetings to staff cases with the Case Managers and support team

Maintain effective communication and work on ways to continue to improve effective team communication amongst the programs.

Demonstrate a commitment to the mission, vision, and values of Save the Family Foundation of Arizona

Self-starter with excellent time management skills

Possess a collaborative way of working

Be familiar with Save the Family’s service population, including diverse cultural and socioeconomic characteristics

Proficiency in Microsoft Office Suite including Word, Excel, and Outlook

Maintain strict confidentiality

Professional in manner and appearance

Knowledge of community resources

Consistently organized and flexible

Ability to manage and maintain composure in a fast paced environment

Familiarity with cities throughout Maricopa County

Knowledge of Housing Quality Standards

Knowledge of Fair Housing Laws and the Arizona Landlord Tenant Act

Knowledge of federal Rapid Rehousing Program and Eviction Prevention Program

Be able to work hours outside the standard Monday – Friday 8:00 AM to 5:00 PM timeframe and to travel, if necessary (will include some evenings and occasional weekend events).

Bachelor’s required;
Master’s preferred

Experience in Rapid Rehousing…