Case Manager - Mesa,AZ Job Mesa area,Arizona USA,Social Work

Case Manager

A New Leaf is committed to empowering individuals and enriching communities through transformative services. Our core values
- Compassion, Passion for Results, Collaboration, Accountability, Integrity, and Conscientiousness- guide us in creating meaningful, lasting impacts in the communities we serve.

Salary: $19 hr

Schedule: Monday
- Friday 8am - 5pm

Job Summary:

The Case Manager provides direct case management and resource navigation services to individuals and families seeking assistance through MesaCAN
- Client Emergency Services. This position conducts client intake and eligibility screening, coordinates available assistance and referrals, maintains accurate case documentation, and connects clients with community resources and benefits. The Case Manager works in accordance with program guidelines, funding requirements, agency policies, and applicable regulatory requirements while providing professional, respectful, and client-centered service.

Responsibilities:

Conduct client intake, screening, and needs assessments to identify potential eligibility for MesaCAN programs, assistance, and other available services.

Review client inquiries and referrals, communicate with clients regarding program requirements, and identify documentation necessary to complete eligibility and service determinations.

Conduct initial and ongoing eligibility assessments and re-assessments for available programs and services in accordance with established program guidelines, funding requirements, and documentation standards.

Verify income, household, residency, and other required eligibility information and obtain supporting documentation in accordance with applicable program, funding, grant, and agency requirements.

Process approved client assistance and benefits in accordance with established program procedures, authorization requirements, funding limitations, and internal controls.

Create, maintain, and update complete and accurate client records, including demographic information, eligibility documentation, case notes, services provided, referrals, and required supporting documentation.

Provide ongoing case management and follow-up based on client needs, program eligibility, available resources, and established service plans.

Assist clients and families with identifying and accessing community resources, benefits, assistance programs, and other supportive services that may help address identified needs and goals.

Coordinate referrals and services with community partners, service providers, government agencies, and other A New Leaf programs as appropriate.

Schedule and participate in client, family, case management, and other service coordination meetings as appropriate, and complete required case or staffing documentation.

Provide clients with clear and accurate information regarding available services, eligibility requirements, required documentation, program limitations, referrals, and next steps.

Maintain appropriate professional boundaries with clients and community partners and avoid actual or perceived conflicts of interest. Disclose potential conflicts and refer matters involving employees, relatives, personal relationships, or other potential conflicts to a supervisor in accordance with agency requirements.

Follow established approval processes and promptly elevate eligibility questions, unusual circumstances, requested exceptions, or situations outside established program guidelines to the appropriate supervisor before committing or providing assistance.

Protect confidential and sensitive client information and access, use, disclose, and maintain records only as authorized and necessary to perform assigned job responsibilities.

Complete case documentation, data entry, reports, and other required…

Case Manager - Mesa, AZ