Sr. Service Engineer

Sr. Service Engineer

Location:

Mesa, Arizona, United States

Date:
Jun 15, 2026

We are looking for a Sr. Service Engineer to support Supermicro’s global service network and help build a world‑class service organization. This position requires flexible work hours, including nights and weekends, to provide technical solutions and support over the phone, in person, and/or web to customers on hardware and software challenges.

• Work flexible hours, including weekends and holidays if needed, and travel to customer sites up to 25% of the time.
• De‑escalate challenging situations to ensure customer satisfaction.
• Operate under the direction of a Technical Account Manager and take ownership of regular customer maintenance.
• Attend and complete all required training and certification exams.
• Demonstrate the ability to be self‑sufficient in the field.
• Determine requirements and root causes of technical issues by working with customers.
• Drive customer satisfaction through service excellence by leading preventive maintenance actions and managing repair/parts cycle times.
• Handle L2 ticket escalation.
• Provide 2nd‑line support to resellers and distributors in all aspects of customer support.
• Manage contractor/customer support process.
• Prioritize tasks and make sound business judgments to meet daily service expectations.
• On‑site and remote troubleshooting and resolution of complex technical problems on Supermicro equipment in an enterprise environment.
• Run tests and simulations at the facility to assist with problem‑solving.
• Produce meaningful reports and metrics.
• Update job knowledge by participating in continuing educational opportunities.

• 8+ years of experience servicing complex x86 systems and parts.
• Bachelor’s degree in Computer Science, Computer Engineering, Electrical Engineering, or an equivalent discipline with relevant experience.
• Ability to solve problems and make decisions as necessary.
• Ability to work in a challenging, dynamic, and fast‑paced environment; solution‑oriented and team‑player.
• Advanced statistical Excel or database management skills.
• Ability to participate in multiple cross‑functional projects concurrently with established timelines.
• Break/fix experience and on‑site customer service experience emphasized.
• Excellent oral and written communication skills.
• Experience communicating with internal and external customers to explain total solutions.
• Full professional proficiency in English (read/write/speak).
• Hands‑on experience with enterprise‑grade server hardware.
• Minimum years of experience from a customer support background.
• Punctual and detail‑oriented.
• Strong planning and follow‑up skills.
• Proficiency in MS Office.
• Strong written and verbal communication skills, project management skills, solid time‑management skills.
• Strong technical communication skills to lead investigations with engineers of multiple disciplines.
• Demonstrated hardware system diagnostics skills and understanding of BIOS, drivers, and application loads.
• Familiarity with Linux preferred.
• Work experience in a large enterprise or certification in Windows/Linux environments preferred.
• Ability to lift/carry at least 50 lbs.
• Ability to stand for extensive periods to troubleshoot and repair equipment (around 20%).

$120,000 – $142,000

Supermicro is an Equal Opportunity Employer and embraces diversity in its employee population. The company provides equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, marital status, pregnancy, genetic information, or any other legally protected status.