UX​/UI DEVELOPER

Description

GLS Group is one of the largest parcel services providers in Europe, with a strong local presence in almost all countries across the continent. It also operates through wholly owned subsidiaries in Canada and on the USA’s West Coast within one GLS network. This allows GLS to seamlessly connect its customers and communities with millions of parcels and stories every day.

GLS’ network connects its markets with high velocity and flexibility to respond to their fast-changing and dynamic nature. The company provides high quality service tailored to its customers’ needs across more than 50 countries. The GLS network consists of over 120 hubs and more than 1,600 depots, supported by more than 36,700 vans, light vehicles and walkers, and 6,400 trucks.

This offers network resilience, superior flexibility, and extended reach. In 2024/25, GLS generated record revenues of 5.9 billion euros and delivered 926 million parcels across the markets. For more information, visit

PRIMARY FUNCTION:

The UX/UI Analyst / Developer is a hands‑on, customer‑obsessed technologist responsible for designing, building, and continuously improving digital customer experience platforms at GLS US. At the intersection of research, design, and front‑end engineering, this role translates business requirements and user insights into intuitive, high‑quality digital products for shippers, recipients, and internal stakeholders.

Reporting to the VP of IT Services and guided daily by the Product Manager, the UX/UI Analyst / Developer collaborates across the organization and provides technical direction to offshore development resources on larger project initiatives. This individual operates within a leadership structure that extends from the VP of IT Services to the CTO of North America, ensuring alignment with the enterprise technology strategy.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

Customer Experience Platform Ownership

• Own the end‑to‑end user experience for GLS US customer‑facing digital platforms, including shipper portals, tracking experiences, and self‑service tools.
• Define and maintain design standards, component libraries, and UX patterns that ensure consistency and accessibility across all customer touchpoints.
• Monitor platform performance and user feedback metrics; translate data into prioritized improvement initiatives.
• Collaborate with Customer Service, Sales, and Operations to understand user needs and translate them into actionable design and development requirements.

UX Research & Design

• Conduct user research, including interviews, usability testing, and competitive analysis, to inform design decisions.
• Produce wireframes, prototypes, user flows, and high‑fidelity mockups using industry‑standard design tools (e.g., Figma).
• Apply accessibility best practices (WCAG 2.1 AA) and responsive design principles to all deliverables.
• Facilitate design reviews and stakeholder walkthroughs; incorporate feedback iteratively.

Front‑End Development

• Develop and maintain front‑end components and features using modern web technologies (HTML5, CSS3/SCSS, JavaScript/Type Script, and applicable frameworks such as Vue.js, React, or Angular).
• Implement designs with precision, ensuring pixel‑level accuracy and cross‑browser/cross‑device compatibility.
• Write clean, maintainable, well‑documented code and participate in code reviews.
• Integrate front‑end work with back‑end APIs and services in partnership with development teams.

Offshore Resource Coordination

• Serve as the onshore technical lead and primary point of coordination for offshore development resources engaged on large project initiatives.
• Define work packages, acceptance criteria, and quality standards for offshore team members; review and approve deliverables prior to integration.
• Manage offshore sprint planning, stand‑ups, and backlog grooming in alignment with Product Manager direction.
• Identify and elevate risks or quality issues related to offshore delivery in a timely manner.

Cross‑Functional Collaboration & Governance

• Partner with the Product Manager to define and refine the product roadmap for customer experience platforms.
• Translate roadmap items into detailed technical…