CDL Examiner - Customer Service Representative

DEPT OF TRANSPORTATION Be a part of an innovative and collaborative team driving a safer transportation system for Arizona. Check out a day in the life of our Motor Vehicle Division employees truly thriving! ! CDL EXAMINER - CUSTOMER SERVICE REPRESENTATIVE 4 ($4,000 Hiring Incentive) COMMERCIAL DRIVER LICENSING 4123

E. VALLEY AUTO DR., MESA, AZ 85206

Salary: $43,021.47

* This position is eligible for a $4,000 hiring incentive
Grade: 17
Closing Date: 02/18/2025

Administers written and road tests for Commercial/Non-Commercial Driver License (CDL) applicants and administer Special Performance Evaluations (SPE) for customers requiring special equipment in order to safely operate commercial and non-commercial vehicles. To perform commercial driver license testing in accordance with the federal regulations and guidelines. To perform co-score audits on third party CDL examiners.

To provide training and guidance to driver license offices and to respond to inquiries from the public, motor carriers, school districts, internal and external entities; to assist coworkers with other areas of commercial driver licensing as needed or necessary; to maintain accurate information as it pertains to customer information; to submit reports in a timely manner. Review and interpret Arizona Revised Statutes [ARS Title 28), Federal Regulations (CFR Title 49), MVD rules, policies, and procedures related to the CDL program.

May be required to travel.

* This position is eligible for a $4,000 hiring incentive.

Conduct written and road exams for Class A, B, C, D and G licenses; perform inspections of commercial vehicles and their components, including diesel and gasoline engines, air brake systems, hydraulic brake systems, coupling systems and instrumentation systems; make pass/fail determinations and issue CDL; participate in drafting and redrafting of State statutes and/or federal regulations; coordinate with private industry, school districts and other governmental agencies to setup and administer group CDL testing on or off site.

Assist MVD offices with various services and support.
Interpret ARS, federal regulations, rules, policies, and procedures related to the CDL program for application or program requirements and education of the public; respond to technical inquiries from MVD offices, private industry, school districts and other government agencies; conduct CDL Program communications with the public for needs assessment, public input and to respond to public inquiries and comments; rotate and fill in positions as needed, including CSR duties and co-score audits for third party CDL examiners.
Respond to private and commercial customer inquiries related to regular Driver License and Commercial Driver License using State ARS Title 28, CDL Policy and FMCSA requirements; research various licensing records, CDLIS records and PDPS records on PC terminal databases, to obtain needed information; will routinely respond, correspond and/or research out-of-state customers to check eligibility with other states CDL Programs; work in partnership with our Commercial Driver License Information System (CDLIS) and Problem Driver Pointer System (PDPS) Help Desk on difficult driver records.

Assist with CDL Examiner training.

Knowledge of:

• Extensive knowledge of CDL Federal and State requirements, CDL Class A, B and C CDL requirements as well as Special Performance Evaluation requirements in order to administer CDL road, skills and written tests to CDL applicants.
• Commercial vehicle inspection procedures and equipment requirements including Gross Vehicle Weight Rating requirements and procedures.
• ARS Title 28, Arizona Administrative Code (Rules), CDL Policy and Procedures and Federal Motor Carrier Safety Regulations CFR Title-49 as they apply to the commercial motoring public.
• Medical Review requirements.

Skills in:

• Excellent customer service.
• Oral and written communication skills to prepare comprehensive, concise reports of the results for Special Performance Evaluations or various aspects of the CDL Program.
• Communicating with customers, coworkers, MVD offices and various external entities.
• Multiple computer programs and processes.
• Tremendous variety of equipment and a sizable body of state and federal regulations are involved in the performance of these duties.
• Assisting with CDL Examiner training.
• Google Workspace.

Ability to:

• Operate a wide range of Class A, Band C commercial vehicles and to maintain a Class A CDL.
• Perform in the capacity of the applicants being examined.
• Perform all functions and duties of a CSR to assist when needed in the office and provide excellent customer service.
• Work outside the majority of the day, at times in extreme temperatures.
• Work in a changing environment to cover last minute work assignments when needed.
• Multi-task.
• Relate and work with a diverse range of people.
• Explain and interpret work related information in order to carry out policies and maintain cooperation.
• Must be willing to travel.