Impounds Specialist

What’s Under the Hood Drive Time  Family of Brands includes in-house financing and servicing through Bridgecrest, which is one of the country’s leading financial servicing providers. Bridgecrest services roughly $25+ billion in finance receivables for Drive Time and other third parties. We service auto loans across a wide credit spectrum with the intent of creating a strong path to vehicle ownership for our customers.

That’s Nice, But What’s the Job?

Responsibilities of the Job (Or Better Known as, Your Next Destination)
This position involves all aspects of the impounds process to arrive at a decision to determine the customer has obtained the vehicle from impound, secure the unit from an impound/repair facility, or abandon the vehicle due to negative returns otiations in this role with the impound/repair facilities is integral to the business to ensure securing the highest value of the vehicle when sold at auction to optimize profitability.

Conduct phone and/or email conversations directly with impound facilities to gather necessary impound information and negotiate impounds fees when applicable

Determine whether we should secure or abandon vehicle interested based on defined business criteria (vehicle condition, fees, and profitability)
Complete legally required, state-specific impound packets to secure vehicles from impound yards

Consistently collaborate with recovery agents and/or impound facilities to efficiently recovery assets upon assignment

Document information about location of vehicles, reason for impound, and total fees owed to secure vehicles

Negotiate with the impound facilities on the fees owed to ensure we can secure as many impounded units as possible

Assign collateral for recovery, utilizing an approved vendor and ensuring customer account is documented accordingly

When necessary, collaborate with recovery agents and/or impound facilities to resolve issues with vehicle recovery attempts

Document and route accounts to abandon queues if the vehicle was determined not to be worth repossession

Conduct follow up conversations with impound facilities over abandoned vehicle to confirm vehicle location and/or renegotiate on fees Assist other departments with inquires related to the impounds process

Complete tasks on assigned accounts in a timely manner to avoid lien losses and adhere to SLA’sEnsure all types of impound notices received are properly documented in all systems

Ensure all impounded accounts are properly routed to collection queues

Utilize approved databases, tools, and internet searches to confirm vehicle impound status

Assist impound coordinators with the input and tracking of impound notices

Other duties as assigned

Knowledge,

Skills and Abilities

(The Good Stuff)
Clear, concise and professional written and oral communications and interpersonal skills

Strong time management and organizational skills, and ability to maintain a consistent and positive demeanor in a fast-paced work environment

Strong negotiation and conflict management skills

Research state specific statutes based on impound scenario

Ability to prioritize and multi-task to ensure the achievement of assigned performance objectives.

Ability to effectively apply professional acumen and communication skills to favorably resolve issues escalated from internal and external customers.

Ability to drive departmental compliance with FDCPA requirements

Knowledge of collection policies/procedures including skip tracing and the Fair Debt Collection Practices Act (FDCPA), and local state repossession lawSelf-motivated with strong decision-making capabilities; ability to be a self-starter

Ability to work in an accurate, detail-oriented, and highly productive manner

Requirements (a.k.a. What You Need to Get the Job Done)
High School Diploma, GED, or equivalent certification

Experience with Microsoft Office such as Excel, Outlook and Word3+ years of experience in loss mitigation and/or collections; financial services, insurance or claims experience preferred

Associate degree or bachelor’s degree in business or related field may be used as a proxy for experience

Physical Demands The Physical demands described within are representative of those that…