Team Lead, Builds

Team Lead, Builds

The Team Lead, Builds has general responsibility for coordinating and overseeing all operational activities assigned daily. Under the direction of the Operations Supervisor, the Operations Lead is responsible for oversight of the associates dedicated to the warehousing, receiving, and shipping of product in their area in a manner consistent with company service and cost objectives.

As part of the DSV team, Associates are expected to meet company objectives in the areas of performance, safety, and quality and to comply with all corporate and site‑specific policies.

• Mentor and train new and existing associates in specific distribution activities to help achieve established customer demands.
• Train new and existing associates on current Standard Operating Procedures, which includes but is not limited to shipping, receiving, picking, and/or quality control.
• Assist in forklift operation and certification for new and existing associates.

• Oversee and coordinate unloading of inbound shipments, orderly stacking of product, and the picking and staging of outbound shipments in accordance with the highest possible levels of productivity. Verify required inbound/outbound paperwork with drivers, ensuring that all products are properly counted.
• Efficiently and accurately load orders according to the appropriate doors and trailers.
• All shipping/receiving/picking functions will be processed as defined by the Standard Operating Procedures.
• Research discrepancies that may occur in the shipping and receiving process.

• Maintain professional appearance and communications at all times.
• Communicate with customers telephonically, electronically, or in person.
• Prepare required activity reports accurately and efficiently for site management.

• Use appropriate documentation to ensure all product and/or orders are received or shipped correctly, and accurately picked.
• Verify products and/or orders meet quality standards, including reporting any damages or discrepancies. Stack, package, shrink wrap, and label product(s).
• All quality control functions will be processed as defined by the Standard Operating Procedures.
• Report inconsistencies and/or problems to the Operations Supervisor or Operations Manager.
• Participate in quality meetings.

• Knowledgeable and complies with relevant ISO standards that impact this position, department, and company.
• Execute all safety protocols and align job tasks with safety objectives.
• Maintain cleanliness of the warehouse and assist in security.
• Comply with all Standard Operating Procedures, corporate and site‑specific policies, safety rules, and OSHA/MSDS Standards.
• Participate in safety meetings.

• Direct operations of the warehouse work team to achieve prescribed objectives.
• Assist associates and temporary labor in completing productivity sheets and accurately capturing production and payroll hours.
• Assist Supervisor in maintaining a productive workforce.
• Participate in establishing work schedules and ensure they are correctly implemented and jobs are assigned effectively.
• Assist the Operations Supervisor in ensuring all associates handle products according to prescribed quality procedures.

• Participate in department meetings.
• Initiate action to prevent non‑conformities related to product, process, and quality system; identify and record any problems; recommend or provide solutions through designated channels.
• All non‑conformities are immediately brought to the attention of the Quality Department.

• The team lead uses equipment such as sit‑down, stand‑up, reach truck, sweeper scrubber, scissor lift, cherry picker, Aisle Master, or pallet jack.
• Maintain equipment upkeep and report problems.
• Inspect and perform minor maintenance on forklift or other equipment daily.
• Operate all equipment safely and efficiently following prescribed work methods.
• Maintain an active forklift certification.

• Perform or assist in building, grounds, and equipment maintenance as assigned.