Operations Supervisor - Warehouse; Supply Chain​/Logistics

Position Summary

Provide operational leadership to individual contributors and hourly workforce to ensure the execution of daily tasks and activities including loading/unloading of trailers, cross‑docking, and customer service operations in a manner consistent with company services and cost objectives. Supervise most processes directly including workforce and equipment scheduling. Responsible for making corrective action and disciplinary decisions up to written warning level. Involved in the hiring process and customer meetings as necessary.

The hours are Monday—Thursday 5:00 am–3:30 pm. Leadership members are to be present 30 minutes prior to the shift start and may need to work off‑shift as required. Flexibility is required around peak season, holidays, short staffing, and business needs.

Our excellent benefits plan keeps associates and their families happy, healthy and secure. To learn more visit (Use the "Apply for this Job" box below)./

People

• Ensure all supervisors and associates are trained, competent and understand how their work relates to customers’ business objectives.
• Communicate performance standards that are specific and measurable.
• Interview hourly associates and provide recommendations for hire.
• Monitor attendance, productivity and other performance standards and provide coaching and counseling to associates.
• Motivate and engage associates by focusing on team accomplishments and recognition.

Operations

• Supervise logistics operations including customer service, freight loading/unloading, dispatch and proper documentation and procedure control.
• Conduct team meetings.
• Evaluate and recommend changes in preferred work methods to increase productivity of warehouse operations; assist in new associate training.
• Provide relief coverage for operational duties when associates are absent.
• Maintain thorough working knowledge of the site’s operating systems to ensure compliance and resolve exceptions.
• Complete all necessary records and reports promptly and accurately.

Finance

• Ensure compliance with financial policies such as inventory accuracy, returns, and damages.
• Understand the relationship between decision‑making and profitability.
• Closely manage associates’ working hours and activities to minimize overtime and meet or exceed productivity targets.

Safety

• Ensure day‑to‑day management and associate activities align with the location safety strategy.
• Provide associates with communication, training, feedback and direction to ensure safe performance.
• Maintain compliance with all applicable regulatory agencies and company policies.
• Conduct safety observations.

Growth/Customer Experience

• Understand location‑specific customer goals & objectives and work to exceed expectations daily.
• Demonstrate commitment to helping customers meet their objectives.
• Identify areas that could benefit from Continuous Improvement efforts.

Fleet/Assets

• Plan work assignments to ensure effective use of warehouse equipment.
• Work with associates to ensure safe and efficient operation of equipment.
• Work with vendors to ensure equipment maintenance.
• Execute other projects and tasks as assigned by management.

• 2–4 years of related functional experience.
• High School Diploma or equivalent required;
  Bachelor’s Degree preferred.
• Strong written and oral communication skills with active listening ability.
• Advanced computer skills including Microsoft Word, Excel, Outlook and PowerPoint.
• Demonstrate ownership and responsibility to run the operation with a sense of urgency.
• Build rapport and relationships with associates and external customers at all levels.
• Work efficiently with time‑management and organizational skills.
• Make independent decisions and drive process improvement and change.
• Experience with inventory management systems preferred.
• Regular, predictable, full attendance is essential.
• Willingness to travel as necessary and complete required background checks and drug screening.

• Perform tasks such as reading, verbal and written communication, remembering and analyzing information, and following instructions.
• Stand, walk, sit, use hands to touch, handle and reach; occasionally lift/move up to 25 lbs/12 kg.
• Meet vision requirements: close, distance, peripheral, depth perception and focus adjustment.
• Reasonable accommodations may be made for individuals with disabilities.

Penske is an Equal Opportunity Employer.