Call Associate

Will Call Associate

The Will Call Associate is responsible for coordinating and executing all customer pickup (will call) activities within the distribution center. This role ensures that customer orders are accurately pulled, staged, verified, and delivered in a timely and professional manner. The Will Call Associate supports warehouse operations, inventory accuracy, and customer satisfaction by maintaining a high level of product knowledge, attention to detail, and communication with internal teams.

What you'll do:

• Pull, stage, and prepare customer pickup orders according to pick tickets, sales orders, and company standards.
• Verify all materials for accuracy, including part numbers, quantities, lot/serial numbers (if applicable), and product condition.
• Ensure orders are complete, properly labeled, and ready for customer arrival.
• Maintain an organized, safe, and efficient Will Call area, including shelving, staging zones, and customer-facing counters.
• Prioritize orders based on customer arrival times, jobsite urgency, and communication from sales or operations leadership.
• Greet customers promptly and professionally upon arrival. Confirm order details, review documentation, and address any discrepancies or missing items.
• Provide basic product assistance or direct customers to inside sales for technical support. Communicate delays, substitutions, or backorders clearly and professionally.
• Represent the company's values and service standards in all customer interactions.
• Assist with receiving, stocking, replenishment, and cycle counting as needed.
• Report inventory shortages, damaged goods, or quality issues to warehouse leadership.
• Support warehouse team members during peak periods, including order picking, packing, and loading.
• Operate material-handling equipment (forklift, pallet jack, order picker) safely and in compliance with company policies. Follow all safety protocols, PPE requirements, and equipment inspection procedures.

What you'll bring:

• 1–2 years of experience in warehouse, distribution, logistics, or material handling.
• Ability to lift up to 50 lbs repeatedly and work in a physically active environment.
• Strong attention to detail and commitment to accuracy.
• Effective communication skills and a customer-first mindset.
• Basic computer proficiency and ability to learn ERP/WMS systems.
• Ability to work independently and as part of a team in a fast-paced environment.
• Forklift certification or willingness to complete certification.
• Knowledge of warehouse safety standards and best practices.

Location:

Mesa, AZ

Schedule:

5:00am-1:00pm (Monday-Friday)

What We Offer You:

• Healthcare plans
• Dental & vision
• Paid time off
• Paid parental leave
• 401(k) retirement savings with company match
• Professional and personal development programs
• Opportunity to become a shareholder
• Employer-paid short- and long-term disability
• Employer-paid life insurance for spouse and dependents
• Robust wellness program
• Gym reimbursement
• Employee Referral Program
• Employee Assistance Program (EAP)

Equal Employment Opportunity Statement Sonepar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, order of protection status, protected veteran or military status, or any other categories protected by federal, state or local law.

Sonepar and our family of brands are committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please call  or email