Surveillance Operator

Description

VARIED SHIFTS - Tues - Saturday

To perform this job successfully, an individual must be able to:
Actively monitor via CCTV/audio equipment all casino and hotel property, employees and patrons for suspicious activities such as theft and cheating
* Operates a bank of screens, monitors slot and security radio traffic, answers multiple phone lines, submits written reports of incidents and contacts emergency services when required.
* Reviews video and documents specific slot and table game jackpots, complaints, procedure errors, risk management issues, player and employee observations, theft and variances Maintains strict confidentiality of surveillance operations
* Utilizes computer and associated software including attaching files to email
* Write and prepare daily reports, logs, pit pages, and completes other documents as requires
* Secures evidence by dubbing and saving video files
* Testifies in court as a representative for the company as necessary
* Understands, follows and implements all company and departmental policies and procedures
* Assures adherence to all gaming rules and regulations

Requirements

AGE AND

CERTIFICATIONS:

• 21 years of age or above

• Must obtain Nevada Gaming Registration

LANGUAGE

SKILLS:

Ability to read and understand documents in written English form. Ability to respond to inquiries, complaints and emergencies. Fluency in English required. The ability to speak Spanish preferred.

EDUCATION and/or

EXPERIENCE:

High School Diploma or equivalent. A minimum of 2 years of gaming preferred but will train and/or surveillance experience.

SPECIAL

QUALIFICATIONS:

• Strong observation skills; ability to complete tasks while maintaining attentive monitoring at all times
• Must possess the proven ability to quickly perceive, identify, monitor and assess suspicious activities, behavior and issues
• Working knowledge of all Table Games, Slots, Race & Sports book, Cage and Soft and Hard Count procedures
• Working knowledge of advantage play systems and cheating methods and basic strategy.
• Working knowledge of computers and Microsoft Office products as Word and Excel.
• Detailed knowledge of the operation of surveillance cameras, CCTV equipment, and digital recording devices