Imaging Patient Care Coordinator

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities.

Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start  Caring. Connecting. Growing together.
We are looking for a  Patient Care Coordinator  in our Las Vegas, NV Office. A Patient Care Coordinator works cooperatively with all members of the care team and supports the vision of the Positive Patient Experience (PPE), answers phones, responds appropriately and routes calls as needed, responds appropriately and timely to patients request regarding appointments or exams, reviews referrals/orders for appropriateness and scan, create, protocol, tasking, and scheduling.  

Schedule appointments telephonically, inbound, and outbound, schedules appointments according to scheduling guidelines, policy and procedures, department productivity and quality standards and resolve routine to moderately complex issues, refers to supervisor when appropriate.
Primary

Work hours:

M-F 8:30 am to 5 pm, with the ability to be flexible in order to cover others on PTO
Primary work location:
2300 West Charleston Blvd., Las Vegas, NV

Primary Responsibilities:

Greet all external and internal customers in a courteous manner
Check in patients, collect insurance information and patient paperwork as needed
Confirming patient eligibility and benefits
Make, verify and schedule appointments, including updating demographics
Collect patient co-pays and co-insurance amounts due. Reconcile daily collections
Assist with incoming calls, logging into call queue
Check out duties including scheduling return visits, scheduling an obtaining authorization for outpatient special procedures/appointments, initiate referrals to outgoing specialists
Accessing and utilizing third party portals for referrals, authorization, Prescription Monitoring Program, HIE, etc.
Daily completion of tasks and email communications
Scan and attach patient medical records and documents
Assists co-workers and team members with duties when requested or assigned, to include but not limited to, floating to other areas
What are the reasons to consider working for United Health Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:
Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
Medical Plan options along with participation in a Health Spending Account or a Health Saving account
Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
401(k) Savings Plan, Employee Stock Purchase Plan

Education Reimbursement
Employee Discounts
Employee Assistance Program
Employee Referral Bonus Program
Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High School Diploma/GED
2+ years of customer service experience
2+ years of experience in a healthcare environment setting
2+ years of experience utilizing process-related tools such as electronic referral and medical record systems

Preferred Qualifications:

Understanding of insurance programs and basic managed care principals including clear understanding of referral process
Understanding of diagnosis coding (ICD
10) as it relates to referral requirements

Soft Skills:

Excellent computer skills and working knowledge of Windows and non-Windows based applications including Microsoft products such as Outlook, Word and Excel
Competent in the use of phone system
Proven ability to resolve patient issues and problems in a positive manner
Demonstrated ability to effectively interact with physicians, patients and other healthcare staff members
Demonstrated ability to work independently with minimal supervision
Proven successful achievement of performance objectives
Demonstrated good organizational skills and ability to prioritize
Demonstrated good communications skills
Demonstrated consistent standard work compliance audits of 90% or higher for all assigned work

Working Conditions:

High volume patient care atmosphere
Office visits and chemotherapy infusion services
Large volume of telephone calls

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive…