It Audio​/Visual Technician - Cb & Vr Varied Shift

Position: IT AUDIO/VISUAL TECHNICIAN I - CB & VR - FULL TIME - VARIED SHIFT
STARTING WAGE: D.O.E.

MINIMUM AGE REQUIREMENT: 21 Years Old

LICENSE/CERTIFICATION: State of Nevada Gaming Permit, Valid Driver's License, and D.M.V. Driving History Printout (no more than 30 days old), and Proof of Unexpired Personal Vehicle Insurance Coverage.

JOB SUMMARY:

The IT AV Technician I is the day-to-day hands behind the audio, video, and display systems that keep all Company properties looking and sounding professional, overhead background audio, restaurant and bar TVs, sports book and casino floor displays, meeting rooms, and banquet space AV setups. This role is hands-on, mobile, and customer-facing.

The IT AV Technician successful candidate will respond to AV trouble tickets, perform routine maintenance and resets, support banquet and meeting room AV setups, and assist the IT AV Tech II on more complex installations and upgrades. This is an excellent role for someone with strong general IT or AV fundamentals looking to develop deeper enterprise AV expertise.

JOB QUALIFICATIONS:

• 1-3 years of relevant experience in AV technician, IT support, low-voltage installation, or similar hands-on technical role.

• Working knowledge of consumer and commercial AV: TVs, displays, AV receivers, basic audio mixers, microphones, projectors.

• Comfortable with cabling HDMI, RCA, balanced/unbalanced audio, CAT5e/6, including pulling, terminating, and testing.

• Basic networking fundamentals (IP addressing, identifying a device on a network, basic troubleshooting).

• Hands-on experience with commercial AV: matrix switchers, distributed audio (Atlas, JBL, QSC), IPTV systems, control systems (Crestron, Extron, AMX, RTI).

• Strong customer service orientation; comfortable interacting with property managers, executives, and event hosts.

• Physically able to climb ladders, work overhead, lift up to 50 lbs, and crawl in tight spaces.

• Ability to work flexible hours including evenings, weekends, and during banquet/meeting events.

ESSENTIAL JOB FUNCTIONS:

• Respond to AV-related trouble tickets across both properties; TVs not displaying, audio zones silent or distorted, channel/source issues, remote and control system problems.

• Perform routine resets, reboots, source switching, and basic troubleshooting on displays, AV receivers, matrix switchers, and audio amplifiers.

• Verify scheduled content (sports, music, in-house promotional video) is playing correctly across all zones throughout the day.

• Replace failed remotes, batteries, cables, mounts, and minor in-room components.

• Maintain TV displays in restaurants, bars, the sports book, casino floor, and back-of-house areas.

• Coordinate with F&B managers on display layouts and content priorities for game days and special events.

• Set up and tear down AV for banquet rooms, meeting rooms, and corporate events: projectors/displays, microphones, mixers, presentation laptops, video conferencing.

• Reset rooms to standard configuration after events.

• Escalate complex issues; control system programming, network AV problems, integration issues to the IT AV Tech II.

• Support the IT AV Tech II on installations, upgrades, and refresh projects.

• Other job-related duties as assigned and instructed by management.

CUSTOMER SERVICE EXPECTATIONS:

• Hands-on and self-motivated; does not wait to be told what to do.

• Strong customer service mindset; understands AV failures often happen in the moment in front of guests.

• Calm under pressure during live events; can troubleshoot a microphone issue quietly while a banquet is in session.

• Curious and eager to develop deeper technical AV skills over time.

PHYSICAL DEMANDS:

The work is active. Significant time on feet, on ladders, and in active back-of-house and guest-facing spaces. Flexible scheduling required, including evenings, weekends, and event coverage. Lifting up to 50 lbs; comfortable with heights and confined spaces.

WORK ENVIRONMENT:

The work environment involves everyday risks or discomforts requiring normal safety precautions typical of such places as offices, training rooms, meetings, server rooms. Use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, etc. The work area is adequately lit, heated, and ventilated.