Intake Specialist
Job in
Mesquite, Dallas County, Texas, 75181, USA
Listing for:
City of Mesquite
Full Time
position
Listed on 2026-02-06
Job specializations:
-
Administrative/Clerical
Clerical, Healthcare Administration
Salary/Wage Range or Industry Benchmark: 15 - 16.63 USD Hourly
USD
15.00
16.63
HOUR
Job Description & How to Apply Below
Position: Housing Intake Specialist
Salary: $15.00/hr.
- $16.63/hr. midpoint (Depending on Qualifications)
The Housing Intake Specialist provides administrative and clerical support for the Housing Choice Voucher (HCV) program. This role is responsible for managing incoming calls, greeting visitors, maintaining the applicant waiting list, and assisting clients with application and documentation processes.
SUPERVISION
General supervision is provided by the Manager of Housing and CDBG.
RESPONSIBILITIES
All behaviors comply with the Code of Conduct & Rules of Behavior outlined in Chapter 8 of the General Government Policies and Procedures Manual. Adheres to assigned work schedule as outlined in city and department attendance policies and procedures.Manage all waiting list functions for the HCV program, including maintaining and updating the list, issuing required correspondence, collecting and organizing initial applicant documentation, conducting eligibility reviews in accordance with program criteria, preparing intake materials, and transferring completed files to staff.Screen applicants for criminal histories, non-compliance of past program participation, and determine income eligibility prior to waiting list admissions.Enter, maintain, update, and purge applicant data in program databases in accordance with federal, state, and local regulations.Perform general clerical duties, as assigned, including filing, photocopying, and collating documents containing personal and confidential information, per records retention and privacy requirements.Answer multi-line telephone calls, determine purpose of the call, and route to appropriate staff or department; answer questions and provide information to clients or refer to appropriate staff for resolution.Sort, scan, and distribute incoming mail, faxes, physical and electronic documents and assign materials to designated staff members.Receive, review, and verify all documentation submitted to the Housing Division to ensure completeness and notate actions in the program database.Establish and manage repayment agreements; maintain the payment module for office-wide use; receive, process, and deposit reimbursements for overpaid program benefits; monies from families reimbursing program for overpaid benefits; issue and document receipts in accordance with established financial procedures.Conduct third-party verifications with external sources to confirm the accuracy and completeness of applicant and participant information; perform criminal background checks on all applicants and current participants, following program requirements and applicable regulations.Generate and analyze reports; issue required correspondence; actively track outstanding requests for information through receipt and resolution; and coordinate follow-up with designated staff to ensure completion.OTHER DUTIES AND RESPONSIBILITIES
Maintain clean and professional environment.Perform other duties as assigned.EDUCATION AND EXPERIENCE
High School Diploma or GED and one (1) year of responsible administrative and clerical experience.
PREFERRED
One (1) year of experience in social services, client services, customer services, or related field.
LICENSES AND CERTIFICATES
Possession of a valid driver's license.
WORK SCHEDULE
- Monday - Friday from 8:00 a.m. to 5:00 p.m.
This position does not require a physical for employment.
Applicants with disabilities meeting the job requirements and capable of performing the essential functions of the job, either on their own or with reasonable accommodations, are encouraged to apply.
#J-18808-Ljbffr
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
