Resident Services Coordinator

Are you committed to creating experiences that connect people? Do you like building community? Do you want to work in an environment where teams are encouraged to collaborate as #oneteam #onedream? As a part of the learning culture at CCMC, you play a vital role in our commitment to excellence, which is strategically woven into the guiding principles. We are passionate about developing our teams, investing in their growth, and building thriving and vibrant communities that residents are proud to call home.

CCMC is a large-scale community management company with a team dedicated to enhancing the resident experience. We empower our team members for personal and professional success by providing mentoring, development opportunities, and industry certification sponsor ships.

Our comprehensive benefits package includes medical, dental, vision, company-matching 401k contributions, paid vacation, paid holidays, professional education assistance, and more!

At CCMC, we embrace a learning culture and understand that to revolutionize the industry; we must continuously sharpen our skills through professional and personal development.

We are proud to offer industry certifications that support large-scale community management. This benefit is available to full-time team members who choose to advance their career path. In addition, we provide monthly educational classes available both in-person and hybrid, along with access to a wide array of courses through our online learning platform. Knowledge is power, and you hold the key to a bright future!

The CCMC team is dedicated to improve wellbeing within communities. Home Works is our employee-driven program that partners with charitable organizations across the nation to provide volunteer opportunities to our team. We offer eight hours of paid volunteer time each year to all full-time team members.

Are you a customer service aficionado? Are you looking for a company where you can learn and grow?

We’re CCMC, a community management company specializing in master-planned communities. Our vision of inspiring a resident-centric focus is brought to life by our core values:
Integrity, Respect, Service and Community.

Homeowners will be amazed by the amenity and pool complex, unparalleled in the entire region. Additionally, the community offers immaculate terrain in the backdrop of a relaxing lake and miles of bike and hiking trails.

The Resident Services Coordinator provides office assistance, membership support and clerical administration for the community. This position is multi-faceted and supports the site management team in a variety of duties including ensuring all callers, visitors and residents are greeted in a friendly and informative manner.

• Greeting and assisting guests, answering phones, and directing calls
• Providing information about amenities, programs, events, policies, and community resources.
• Assisting residents with obtaining amenity access credentials and troubleshooting issues when necessary.
• Operating and maintaining office equipment
• Drafting and proofreading a variety of association documents including maintenance work orders
• Coordinating amenity reservations and rentals, including required documentation and communication.
• Assisting the Lifestyle Director and management team with calendars, website, reservations, spreadsheets, and correspondence
• Receiving, preparing and delivering mail, and packages.
• Performing other administrative duties as needed

• Availability to work a Wednesday-Sunday schedule 8:30-5:30
• Customer service experience, knowledge of homeowner association operations preferred
• Excellent telephone manner, with a…