Account Specialist

Job Purpose

Our Account Specialist will maintain client relationships, act as a primary point of contact and address their inquiries and concerns. This role supports the Sales team and coordinates with internal teams to ensure seamless client delivery.

ONSITE 5 DAYS A WEEK

• Manage day-to-day client engagement including working with estimating, scheduling, and production to ensure the client’s expectations are met.
• Help the sales team by being responsible for ensuring client satisfaction and loyalty.
• Maintain accurate client records, track interactions, and provide updates on products or services.
• Facilitate clear communication between clients and internal teams and provide regular updates on account status and performance.
• Ability to identify and resolve client issues and analyze account data to identify opportunities.
• Manage assigned book of business in support of sales/margin and customer satisfaction.
• Add value to the business by process improvement, support RFPs; onboard new customers, assist other team members and project specialists.

• Participate in activities needed to support the management functions of the team.
• Respond to inquiries from customers.
• Other duties as assigned.

• 1-3 years of related job experience.
• Ability to manage multiple projects, work under pressure, and adapt to sudden changes in the work environment.
• The ability to communicate with all levels of the organization.

• High School Diploma/GED

• Engaging and inclusive culture with employee-led Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc.
• Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities.
• Collaborative atmosphere with our customers and suppliers to create healthier, safer and more sustainable communities through our responsible operations and innovative solutions.
• Healthcare benefits (including medical, dental, vision, and health savings account), life, AD&D, and disability insurance, 401k, paid time off, tuition reimbursement, employee assistance program, and other fringe benefits.

Together with its subsidiaries, Veritiv is the leading full‑service provider of packaging solutions. Veritiv also provides Jan San, hygiene, print and publishing products and services. Veritiv serves customers in a wide range of industries, through team members around the world helping shape the success of its customers. For more information, visit  and connect with the Company on Linked In.

Veritiv is an Equal Opportunity/Affirmative Action employer.

EEO Policy US | EEO Policy Mexico

This description does not attempt to define the job's essential functions as defined by applicable disabilities law.