Member Service Representative; Overnight

MEMBER SERVICES REPRESENTATIVE (OVERNIGHT) – Front Desk Associate

Part Time or Full Time, Hourly

Job Family:
Club Staff

Location:

1500 S Beltline Rd, Mesquite, TX 75149

Reports to:

Managing Partner / Assistant General Manager

Provides exceptional customer service to members and staff during the overnight shift at Crunch Fitness – Undefeated Tribe.

• Greets all members & guests with enthusiasm, demonstrating member engagement as part of the Crunch SLA process.
• Assists with membership, retail and tanning product sales.
• Promotes membership privileges including tanning, group fitness, small group training, and childcare.
• Delivers on new member enrollment expectations, including guest conversion, Peaks % , ACH % , and Crunch One Kickoff  standards.
• Checks in members and guests in accordance with company procedures and resolves any check‑in issues.
• Answers phones in a courteous, helpful, professional manner.
• Communicates special events to members and guests.
• Facilitates all member requests or forwards them to a manager.
• Maintains a professional and courteous disposition.
• Is an expert in all club facilities, services, programs and schedules/hours of operation.
• Maintains a clean and organized work area.
• Can navigate all stations of the front desk area, including check‑in, Relax & Recover, guest services, and membership sales.
• Might be asked to clean beyond shift duties to support a clean, crisp, grand‑opening ready facility.
• Performs opening and closing checklists and duties.

• Minimum 1 year of experience in a service‑oriented position preferred.
• Ability to communicate effectively and demonstrate proficiency in reading and writing skills.
• Strong customer service orientation.
• CPR/AED certification required (can be obtained within 30 days of hire).

• Must be able to lift or move up to 50 lbs.
• Physical effort required for daily duties includes prolonged standing and walking.

• High school diploma or GED required.

$12‑14/hour + Commission

• PTO
• Subsidized health insurance coverage (health, dental, vision) for full time positions.
• Basic Life and AD&D.
• HSA.
• Short‑term disability.
• Free gym membership.

No travel required.

UDT is an Equal Opportunity Employer, a drug‑free workplace, and complies with ADA regulations as applicable. UDT provides equal employment opportunities to all employees and employment applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Please note that Crunch Fitness – Undefeated Tribe does not offer visa sponsorship or support visa transfers for this position. Applicants must be authorized to work in the United States without the need for current or future visa sponsorship.