Customer Service Representative - Mesquite - Qualifications Waived

Overview

This position will be located in our Mesquite DMV Office within the Customer Services Division. Customer Services Representatives working at DMV provide support for driver licensing, , vehicle registration and titling, occupational licensing, and reinstatement processes, while ensuring compliance with all policies and regulations.

The Incumbent will perform in a trainee capacity and acquire the knowledge, skills and abilities required to perform at the Customer Services Representative 2 level. The appointee will be trained and or required to carry out the following job duties: assisting customers, reviewing documentation, handling funds, researching policies, calculating fees, maintaining supplies, and supporting office opening and closing procedures. Technicians also process transactions for titles, registrations, and both noncommercial and commercial driver’s licenses with accuracy and adherence to NRS/NAC requirements.

Under the authority of NRS 239B.010.1(b), the DMV utilizes NRS 205.4605‑205.810, NRS 293.504, NRS 293.5045, 6 CFR 37.45, 49 CFR , and 49 CFR 384.228 as criteria to obtain a FBI fingerprint clearance check on current and prospective employees.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

One or more years of applicable experience as described in the job duties and graduation from high school or equivalent education.

PER EXECUTIVE ORDER 2026‑001, ALL MINIMUM QUALIFICATIONS HAVE BEEN WAIVED FOR THIS POSITION UNTIL JUNE 30, 2026. Please refer to the link for more information: (Use the "Apply for this Job" box below). Orders/Executive-Orders/

• Applicable federal and State laws, regulations, and agency policies and procedures.
• Standard business practices; writing letters and reports; preparing informational materials.

• Recordkeeping and interviewing techniques.
• Identifying fraudulent documents and verifying security features.
• Identifying and correcting data discrepancies and omissions.
• Reviewing and evaluating information from various sources and responding to requests for information.
• Performing research, information retrieval, and report preparation.

• Maintain a positive and professional attitude towards customers; interact with customers from varying social, economic, educational, and cultural backgrounds.
• Respond to and prioritize multiple phone calls and other requests or interruptions.
• Maintain confidential records.
• Evaluate and respond to complaints; handle stressful situations and difficult customers in a calm and professional manner.

Nora Juarez-Serrano – NJuarez

Serrano.gov