Supervisor, Patient Eligibility

Supervisor, Patient Eligibility

Here at Savista, we enable our clients to navigate the biggest challenges in healthcare: quality clinical care with positive patient experiences and optimal financial results. We partner with healthcare organizations to problem solve and deliver revenue cycle improvement services that enable their success, support their patients, and nurture their communities, all while living our values of Commitment, Authenticity, Respect and Excellence (CARE).

Employment Type:

Full-Time;
Hourly Non-exempt

Pay Range: $26.00 – 32.00/per hour

Work Hours:

Core work hours will be between 8:00am – 4:30pm, with flexibility and occasional overtime hours required to meet business needs.

Work Location(s):
This position is fully onsite, where a Drug Free Workplace Policy is enforced.

Onsite presence required:

• Dallas Regional Medical Center – 1011 Galloway Avenue, Mesquite, TX. 75149
• Dallas Medical Center – 7 Medical Parkway, Farmers Branch, TX. 75234

Supported remotely:

• Pampa Regional Medical Center – 1 Medical Plaza, Pampa, TX. 79065

This is a high-impact working leadership role for someone who thrives in dynamic environments and is energized by the opportunity to bring structure, clarity, and performance to complex operations. As Supervisor of Eligibility, you will play a critical role in stabilizing and elevating eligibility processes in the North Texas region.

You will lead a team responsible for delivering accurate, timely eligibility services that are essential to revenue cycle performance while balancing your own patient screening and follow-up responsibilities. This role also requires a balance of leadership and problem-solving skills, as you assess current-state challenges, identify gaps, and independently drive solutions that improve workflow efficiency, team performance, and service delivery.

Partnering closely with senior leadership, you will have the autonomy to take initiative, navigate ambiguity, and implement changes that create measurable impact. You will serve as a key escalation point for complex issues, while coaching and developing your team to operate with greater consistency and accountability.

With regular onsite engagement across facilities, you will build strong relationships with hospital leadership and frontline teams, positioning yourself as a trusted partner and change leader. This role is ideal for a leader who is comfortable stepping into situations that require reset and transformation, and who is motivated by the opportunity to make a visible, lasting impact.

Client Leadership & Service Delivery

• Serve as the primary operational leader for a major client(s) within multiple regions, managing $600k+ annually in revenue.
• Own day-to-day client relationships, ensuring service level agreements (SLAs), quality standards, and performance expectations are met.
• Prepare, review, and present weekly client meetings and provide operational input on monthly and quarterly results.
• Proactively identify service risks, barriers, and performance gaps with internal workflows and provide feedback to senior leadership.
• Act as an escalation point for complex cases, working with internal and external stakeholders to resolve issues promptly.
• Partner with hospital leadership, government agencies, and other departments to ensure seamless processes and patient care.
• Travel regularly to assigned facilities, ensuring timely and efficient support across multiple locations within the service area.
• Complete special projects, as assigned.

Operational Excellence:

• Maintain an individual contributor caseload, conducting patient screenings in-person, including bedside visits, to assess patients for financial assistance eligibility. Facilitate the application process for programs such as Medicaid, Medicare, Disability, county and hospital charity care, ensuring timely submission of accurate documentation and follow-up to fully resolve the account(s).
• Manage workload distribution across the team, aligning capacity with demand to drive efficiency, productivity, and service level performance.
• Oversee workflow execution, productivity, and quality assurance processes to ensure…