Patient Representative Coordinator

Description

Position Overview:

We are actively seeking a skilled and compassionate Patient Representative Coordinator (TX) to join our dynamic healthcare team based in Texas. As a frontline representative, you will play a pivotal role in providing exceptional customer service to patients and facilitating efficient communication between healthcare professionals. If you have a passion for assisting individuals in a healthcare setting and possess strong communication skills, this role offers an opportunity to contribute to the well‑being of our patients.

• Welcomes and greets patients, clients, and visitors to the department in a manner that is helpful and friendly. Determine purpose of visit and direct patients, clients, visitors to appropriate person to department(s)
• Answer and manage inbound calls with professionalism, empathy, and a patient‑centric approach.
• Provide accurate and timely information regarding medical services, appointments, and general inquiries.
• Demonstrate patience and understanding when addressing patient concerns or inquiries.
• Assist with daily patient flow in areas as needed

• Efficiently schedule and confirm patient appointments using the designated scheduling system.
• Collaborate with various departments to coordinate and optimize appointment availability.
• Oversee and complete patient registration process as needed.
• Confirm patient appointments and complete associated patient registration process.

• Maintain accurate and confidential patient records during and after each interaction.
• Compile medical record charts, reports and correspondence.
• Update patient information as needed and ensure compliance with data security and privacy regulations.

• Receive payments and post amounts paid to patient accounts.
• Assist patients with insurance‑related queries, including verification, pre‑authorizations, and billing inquiries.
• Collaborate with the billing department to address patient payment concerns.

• Route calls to the appropriate healthcare professionals or departments based on the nature of the inquiry.
• Effectively communicate with nursing staff to relay patient observations and concerns.
• Escalate patient status as necessary

• Adhere to established protocols and guidelines to ensure consistent and high‑quality service.
• Follow safety standards and regulations to ensure a secure and compliant call center environment.
• Maintains safe, secure, and healthy work environment by following standards and procedures; complying with legal regulations

• Participates in team daily huddle
• Participates in meetings of staff and department meetings.
• Shares acquired knowledge and learning.
• Consistently reports for duty on time.
• Keeps patient’s information private and limits conversation of a personal nature in patient’s presence.
• Degree of teamwork and cooperation with personnel from other departments.

• This is an 100% in office role
• Proven experience in a call center or customer service role, preferably within a medical or healthcare setting.
• Strong communication skills with the ability to convey complex medical information clearly and concisely.
• Familiarity with medical terminology and procedures.
• Ability to handle a high volume of calls in a fast‑paced environment with efficiency and accuracy.
• Empathetic and patient‑focused approach when dealing with inquiries and concerns.
• Basic computer skills and proficiency in relevant software applications.
• Ability to maintain confidentiality and adhere to HIPAA regulations.
• Experience with Epic electronic medical records system preferred
• Bilingual (fluency in speaking Spanish) preferred
• Able to rotate weekends, holidays, shifts and center location according to company needs.
• Other duties as assigned

Weare committed to creating a culture where everyone feels important, welcomed, and included. We demonstrate this commitment by offering a comprehensive benefits package that fosters opportunities for growth and advancement and supports the physical, mental, and financial…