Call Handling, Specialist
Listed on 2026-10-02
-
Healthcare
Healthcare Administration
Job Title:
Call Handling, Specialist Address:
Lewisville, TX
Job Description:
Interpret and transcribe inbound and outbound calls from patients and healthcare providers. Conduct quality reviews of adverse events submitted by staff before submission to client safety unit. Accurately transcribe call records for quality assurance purposes. Ensure documentation adherence to client regulatory guidelines. Identify trends and training needs from transcription opportunities and escape appropriately.
Remote, full-time position with flexible shift schedules within Monday-Friday, 7:00am-7:00pm CST. Work requires a dedicated, quiet environment with high-speed internet (minimum download 15
Mbps, upload 5
Mbps, ping max 30ms, wired connection). 8:00am-5:00pm CST mandatory training attendance. Work in a dynamic, collaborative team environment.
- High School diploma, GED, or technical certification in related field; relevant experience may suffice.
- Certified Medical Transcriptionist (CMT).
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