Global Tech Services Manager

Title

Global Tech Services Manager

Onsite – Mesquite, TX

Ashley Furniture Industries Inc. is the largest furniture manufacturer in the world. Established in 1945, Ashley offers one of the industry’s broadest product assortments to retail partners in 123 countries. Our IT team combines a skilled workforce, implements the most advanced equipment available, and has an incredible desire to support one of the most agile manufacturing and distribution operations in the industry!

Ready to grow? You’ve come to the right place. Ashley Furniture has a “Growth Mindset”, and once you join our team, you’ll learn from the best in the business.

Lead and transform IT operations at your assigned Ashley location(s), ensuring seamless technology services that power our world‑class furniture manufacturing and distribution operations. You’ll be at the forefront of implementing cutting‑edge solutions while managing a team of tech professionals in one of the world’s largest furniture companies.

• Drive day‑to‑day IT operations excellence, ensuring quality standards and business needs are met within established constraints
• Oversee and maintain site‑level tech infrastructure, including system monitoring, testing, and process documentation
• Manage local application deployments and coordinate enhancement requests with regional teams
• Implement and maintain robust security processes, conducting training and ensuring compliance
• Lead site‑level IT projects while tracking performance metrics and budget adherence
• Build strong relationships with stakeholders to understand and support business needs
• Provide strategic input to IT leadership on technology opportunities and innovations
• Supervise, develop, and mentor your team of IT professionals
• Coordinate with cross‑functional teams to standardize best practices
• Manage incident response and service restoration according to business priorities

• Bachelor’s degree in Computer Science, Information Technology, or related field preferred
• 5+ years of IT operations management experience
• Strong leadership skills with proven experience managing technical teams
• Expert knowledge of IT infrastructure, security protocols, and best practices
• Excellence in project management and budget oversight
• Strong analytical and problem‑solving capabilities
• Outstanding communication and stakeholder management skills
• Experience with IT service delivery and ITIL frameworks
• Ability to travel domestically as needed
• Flexibility to work extended hours when required
• Strong commitment to ethics, integrity, and trust

• Health, Dental, Vision, Employee Assistance Program
• Paid Vacation, Holidays, and Your Birthday off
• Generous Employee Discount on home furnishings
• Professional Development Opportunities
• Ashley Wellness Centers (location specific) and Medical Tourism
• Telehealth
• 401(k) and Profit Sharing
• Life Insurance

• Honesty & Integrity
• Passion, Drive, Discipline
• Continuous Improvement/Operational Excellence
• Dirty Fingernail
• Growth Focused

To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page:

We are an equal‑opportunity employer and provide a drug‑free working environment. While Ashley appreciates the interest of all candidates, only those meeting specific position requirements may be contacted. Principals Only.