Healthcare Provider Business Operations - Director

Overview

At PwC, our people in Corporate Technology Strategy consulting specialise in providing consulting services on optimising operational efficiency and effectiveness. These individuals analyse client needs, develop operational strategies, and offer guidance and support to help clients streamline processes, improve productivity, and drive business performance. As part of the Corporate Technology Strategy team at PwC, you will possess a broad understanding of various aspects of operations consulting.

You will provide comprehensive guidance and support to clients in optimising operational efficiency and effectiveness. Working in this area, you will analyse client needs, develop operational solutions, and offer recommendations tailored to specific business requirements.

As part of the Corporate Technology Strategy team, you will support delivery of digital and technology transformation engagements. You will utilize your deep technology skills to support delivery of digital transformation engagements across the entire lifecycle.

As a Director in PwC’s Strategy Platform, you’ll serve as a senior leader within our Provider Business Operations team, driving large-scale, tech-enabled transformation programs for healthcare providers. You will focus on creating meaningful impact for national and regional health systems by advising them on how to leverage technology and operational excellence to achieve strategic goals, including growth and scale, post-merger integration, cost reduction, and the industrialization of differentiated offerings and services.

You will bring deep functional and technical expertise across our priority areas of finance, supply chain, HR, workforce management, shared services, and related administrative and operational domains.

• Advise clients on their most complex technology strategy problems using the latest frameworks, methodologies, and technologies
• Build technology solutions using AI and other platforms to enable outstanding client outcomes
• Lead large-scale healthcare transformation programs across finance, HR, supply chain, and operations and drive strategic alignment, governance, and high-quality delivery
• Advise healthcare executives by translating strategies into actionable plans that drive operational, financial, and workforce improvements, engaging diverse stakeholders
• Manage work streams in program management, technology transformation, change management, and user adoption, while developing multidisciplinary teams and sector specialization
• Drive business development through opportunity identification, proposal shaping, and fostering client relationships to enhance PwC’s market position
• Enhance delivery and practice by creating innovative tools, AI accelerators, and automated solutions that improve efficiency and client outcomes
• Codify industry standard practices and lessons learned to support pursuit success, delivery readiness, and continuous improvement of offerings

• Bachelor’s degree
• At least 10 years of consulting and/or healthcare provider industry experience, including 5 years leading significant components of large, complex business- and technology-enabled transformation programs, as well as using technology to solve complex technology strategy problems.
• Thought leader-level experience across administrative and operational functions within healthcare provider organizations (e.g., finance, supply chain, HR, workforce management, shared services)
• Thought leader-level experience with enabling platforms (Oracle, Workday, UKG)
• Understanding and experience executing the software development lifecycle in large enterprise

• Master’s degree preferred

• Understanding of foundational IT domains (infrastructure, cloud, applications, data, cybersecurity)
• Experience with IT cost analysis, operating model design, sourcing strategies, or portfolio analysis
• Knowledge of enterprise architecture concepts and common architecture frameworks
• Experience assessing IT capabilities and identifying gaps to better align technology with business needs
• Ability to support performance management through KPIs/OKRs,…