Project Lead ; Support Team Lead

Position: Project Lead I (Support Team Lead)
# Project Lead I (Support Team Lead)
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** Job#: 3036842
***
* Job Description:

**** IT Support Team Lead – Project Lead
***
* Location:

** Multiple options across Texas (Abilene, Amarillo, Atlanta, Dallas, Fort Worth, Lubbock, Lufkin, Paris, Tyler, Wichita Falls)
*
* Schedule:

** Full-time onsite, Monday–Friday, 8AM–5PM (occasional evenings/weekends as needed)
** Duration:
** 12-month contract, with potential for extension
** Travel:
** Occasional regional travel required
** About the Role
** Join our IT Field Services team as a Project Lead, where you’ll play a key leadership role in supporting our technology operations across Texas. You’ll lead a team of IT support professionals, deliver executive-level “white-glove” service, and drive process improvements in a dynamic, enterprise environment.
** What You’ll Do
*** Lead, mentor, and support a team of IT technicians, fostering a collaborative and high-performing environment.
* Serve as the escalation point for complex hardware and software issues, ensuring timely resolution and minimal disruption.
* Provide executive-level support to senior leaders and VIPs, delivering exceptional customer service.
* Plan, organize, and manage staffing, scheduling, and project efforts for IT support operations.
* Develop and implement technical processes, training materials, and knowledge articles to enhance team effectiveness.
* Monitor and manage KPIs to ensure service excellence and continuous improvement.
* Collaborate with multiple vendors and internal teams to resolve issues and optimize support operations.
* Utilize Service Now and other ticketing systems to track, manage, and resolve support requests.
** What We’re Looking For
***
* Minimum Qualifications:

*** 4+ years providing executive-level (“white-glove”) IT support
* 5+ years leading IT support teams in an enterprise environment
* 5+ years managing KPIs and driving service improvements
* 5+ years troubleshooting IT hardware and peripherals
* 5+ years supporting Microsoft Office 365 and Teams
** Preferred

Skills:

*** Experience creating technical knowledge articles and documentation
* 4+ years using Service Now or similar ticketing systems
* 5+ years working in multi-vendor support environments  
* Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package.

Our commitment to excellence is reflected in many awards, including Clearly Rateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
** Everforth Apex uses a virtual recruiter as part of the application process. Click  here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

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** Everforth Apex Benefits Overview:
Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a Support Linc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.

In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that…