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Field Service Team Lead
Job in
Mesquite, Dallas County, Texas, 75149, USA
Listed on 2026-07-01
Listing for:
ShiftCode Analytics
Full Time
position Listed on 2026-07-01
Job specializations:
-
IT/Tech
IT Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
Team Lead/Manager Position
Position is 100% onsite in Mesquite, TX. The worker will have experience in a Team Lead, Manager, or Leadership position. Performs planning, organizing, staffing, leading, and disciplinary actions. Serves as an escalation point and assists in troubleshooting and resolving software and hardware failures as needed. Provides technical support, training, process creation and leading various project efforts, and is an exceptional local leader and mentor to junior Technicians.
Minimum Requirements:
- 4 - Experience providing "white-glove" executive level support
- 5 - Experience leading a support team
- 5 - Experience in KPI management
- 5 - Experience troubleshooting IT hardware and peripherals in an enterprise environment
- 5 - Experience support Microsoft Productivity tools such as Office 365 and MS Teams
Preferred
Skills:
- 5 - Experience creating technical knowledge articles
- 4 - Experience utilizing Service Now in a support environment
- 5 - Working in a multi-vendor environment for support operations
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