Computer Technician - Level II

Computer Technician – Level II (Job )

• Position Type:
  Auxiliary – Technical/Info Services/Technical Services

Information Technology Compensation Plan

Salary Range:
Pay Grade 3 $25.70–$37.00/Hour

Shift Type: Full-Time

Wage/Hour Status: Non-Exempt

Reports To: Computer Supervisor

Employment Begins: As soon as possible

To install and repair computers, printers, and related equipment for the district. The person will work closely with Technical Services personnel and all other departments for the district.

• Education/Certification: High School Diploma or GED;
  Valid Texas driver's license.
• Special Knowledge/
  
  Skills:
  
  
  • Working knowledge of Windows, macOS, iOS, Android, and ChromeOS.
  • Ability to troubleshoot Ethernet and wireless networking issues in a Windows Active Directory environment.
  • Diagnostic and troubleshooting of a wide variety of computer software.
  • Diagnosis and repair of a diverse range of computer/mobile device hardware.
  • Highly organized, detail‑oriented, able to work within a high‑pressure environment.
  • Knowledge of inventory systems and work order ticket systems.
  • Basic troubleshooting of audio/video peripherals (projectors, large televisions, document camera).
  • Effective communication, public relations, and interpersonal skills.
• Experience:
  • Demonstrated hardware and software experience with PC and Macintosh repair.
  • Preferred experience in enterprise network environment troubleshooting basic network issues.

• Pick‑up, delivery, installation and repair of computers, printers, and related equipment belonging to the district.
• Diagnosis and troubleshooting of network device connections; may include using a port analyzer to determine if equipment is seeing the correct VLAN and/or network segment.
• Make ready classroom technology for start of school annually.
• Track labor hours and completed work in Munis work order system; maintain daily records of work accomplished.
• Troubleshoot and diagnose peripheral technology connected to a computer (document cameras, magnetic card readers, various types of scanners, printers, copiers, 3D printers, CNC routers, CNC plasma cutters, automotive diagnostic computers, medical diagnostic equipment).
• Good working knowledge of Microsoft Office suite and best practices for correcting functional issues.
• Working knowledge or familiarity with installation and troubleshooting of district‑specific software suites vital to MISD operations:
  InTouch Ticketing, Primero Expresspoint, Papercut, Destiny resource and equipment database, Skyward, Adobe Creative suite, SCCM imaging and remote access, Apple Remote Desktop, JSS, HM ordering.
• Specialization in additional software suites for specific facilities and departments (e.g., Computer RX, EClinicals, Soren Phone systems, AutoCAD, Nep Tunes, Dragon Naturally Speaking, Hudl Athletics suite, Finish Lynx, Grammarly, TTS scanning, Abas testing suite, DRC, Wide Orbit suite, Route Finder PLUS, Fore Sight Pro, Sensor view, Bluebeam).

Project lead during technology deployments; depends on campus assignment and personnel involved.

• Mental Demands:
  Able to work in a high‑pressure environment; assigned five or more campuses or facilities requiring careful logistics planning.
• Physical Demands:
  Able to work overtime if needed; able to lift at least 60 pounds regularly.

The foregoing statements describe the general purpose and responsibilities assigned to this job and are not an exhaustive list of all responsibilities, duties, and skills that may be required.