Systems Integration Advisor

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NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization,

We are currently seeking a Systems Integration Advisor to join our team in Frisco, Texas (US-TX), United States (US).

US/ remote

5-10 years of IT Application Support experience

2+ years supporting healthcare communication, clinical workflow, nurse call, patient engagement, or hospital integration platforms.

We are seeking an experienced Connexall Application Support Engineer to provide L2/L3 support for the Connexall Clinical Communication and Workflow Platform. The resource will be responsible for monitoring, troubleshooting, maintaining, and optimizing clinical communication workflows that connect nurse call systems, patient monitoring devices, EMR/EHR systems, mobile communication devices, and other healthcare technologies.

The ideal candidate will have healthcare IT experience, strong troubleshooting skills, and expertise in healthcare integrations and clinical workflow systems.

• Provide L2/L3 production support for the Connexall platform.
• Monitor application availability, alerts, queues, and workflow processing.
• Investigate and resolve incidents within established SLAs.
• Perform root cause analysis and implement preventive actions.
• Support platform upgrades, patches, and release activities.
• Participate in on-call support rotations as required.

• Support and maintain clinical communication workflows.
• Troubleshoot nursing communication and alert escalation issues.
• Support alarm routing, staff assignment, and notification workflows.
• Ensure reliable delivery of critical clinical alerts and messages.

Support integrations between Connexall and:

• Nurse Call Systems
• Vocera
• Voalte
• Epic
• Paging systems
• Contact center platforms

Responsibilities include:

• Interface monitoring
• Integration troubleshooting
• Data validation
• Workflow testing

• Manage system configurations and user profiles.
• Support role-based security and access management.
• Configure clinical units, devices, escalation groups, and workflows.
• Monitor system capacity and performance.

• Handle Sev1, Sev2, and Sev3 incidents.
• Develop knowledge-base articles and troubleshooting documentation.
• Coordinate with vendors and hospital operations teams during critical incidents.

• 5 + Years of Experience supporting Connexall or similar clinical communication platforms.
• 5 + Years of Understanding of healthcare communication workflows.
• 5 + Years of Experience with nurse call and alarm management systems.
• HL7
• FHIR (preferred)
• Interface Engines
• APIs and Web Services
• Clinical Messaging Platforms

• SQL Query Writing
• Performance Troubleshooting
• Data Validation
• Reporting Support

Experience supporting:

• Connexall
• Vocera
• Voalte
• Epic

• Bachelor's Degree in Information Technology, Engineering, Healthcare Informatics, or related field.

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into…