Supervisor , Order fulfillment

Job Summary

The Order Fulfilment Supervisor is responsible for overseeing end-to-end order execution processes, including order processing, inventory allocation, picking/packing, shipping, and delivery coordination. The role ensures timely, accurate, and cost‑effective order fulfilment while maintaining high customer satisfaction and operational efficiency.

• Order Management & Execution:
  Coordinate with Planning, Material Control, Warehouse and Logistics teams to ensure smooth order flow; monitor order status and proactively resolve delays or exceptions; ensure compliance with FIFO principles and inventory allocation rules.
• Warehouse & Inventory Coordination:
  Oversee picking, packing, labeling and shipping accuracy; maintain inventory accuracy through cycle counts and reconciliation; monitor stock levels and support inventory optimization strategies; handle special materials, such as hazardous or regulated goods, if applicable.
• Logistics & Transportation Coordination:
  Coordinate outbound shipments with carriers, 3PLs, and internal logistics teams; track shipments and ensure on‑time delivery performance; manage transportation exceptions and escalate issues; optimize shipping methods to balance cost and service level.
• Process Improvement & Compliance:
  Identify process gaps and drive continuous improvement initiatives; ensure SOP compliance across fulfilment operations; support implementation of WMS, SAP or other systems enhancements; maintain compliance with safety, quality and regulatory requirements.
• Team Management:
  Supervise and train fulfilment team members; assign daily tasks and monitor performance; develop team capabilities and ensure cross‑functional collaboration; foster a culture of accountability, efficiency and continuous improvement.
• Reporting & KPI Management:
  Track and report key KPIs such as on‑time delivery, order accuracy, inventory accuracy and order cycle time; prepare daily, weekly and monthly operational reports; provide data‑driven insights to management.

• Bachelor’s degree in supply chain management, logistics, business administration or related field (master’s preferred).
• 2‑4 years of experience in order fulfilment, warehouse operations or logistics.
• Prior supervisory or team‑leader experience preferred.
• Experience in manufacturing or automotive industry is a plus.
• Strong understanding of supply‑chain processes (order fulfilment, inventory, logistics).
• Experience with ERP/WMS systems.
• Excellent problem‑solving and analytical skills.
• Strong communication and cross‑functional coordination ability.
• Ability to work in a fast‑paced and dynamic environment.
• Knowledge of compliance requirements (shipping regulations, hazardous‑materials handling) is a plus.

Ability to sit for extended periods while working at a computer; frequent use of hands and fingers for typing, filing and operating office equipment; occasional standing, walking, bending and reaching; ability to lift light office materials (up to 10–15 lbs.); visual acuity to read screens, documents and reports; ability to attend meetings and interact with employees, clients and vendors; may require occasional overtime or weekend support;

ability to work on‑site and coordinate with cross‑functional teams.

Canadian Solar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, disability, or veteran status.