Order Fulfillment Supervisor

Job Summary:

The Order Fulfilment Supervisor is responsible for overseeing end-to-end order execution processes, including order processing, inventory allocation, picking/packing, shipping, and delivery coordination. This role ensures timely, accurate, and cost-effective order fulfilment while maintaining high customer satisfaction and operational efficiency.

Responsibilities include:

1. Order Management & Execution

* Coordinate with Planning (PC), Material Control (MC), Warehouse (WHS), and Logistics teams to ensure smooth order flow.

* Monitor order status and proactively resolve delays or exceptions

* Ensure compliance with FIFO principles and inventory allocation rules

2. Warehouse & Inventory Coordination

* Oversee picking, packing, labeling, and shipping accuracy

* Ensure inventory accuracy through cycle counts and reconciliation

* Monitor stock levels and support inventory optimization strategies

* Ensure proper handling of special materials (e.g., hazardous or regulated goods if applicable)

3. Logistics & Transportation Coordination

* Coordinate outbound shipments with carriers, 3PLs, and internal logistics teams

* Track shipments and ensure on-time delivery performance (OTD)

* Manage transportation exceptions and escalate issues when necessary

* Optimize shipping methods to balance cost and service level

4. Process Improvement & Compliance

* Identify process gaps and drive continuous improvement initiatives

* Ensure SOP compliance across fulfilment operations

* Support implementation of WMS, SAP, or other systems enhancements

* Maintain compliance with safety, quality, and regulatory requirements

5. Team Management

* Supervise and train fulfilment team members

* Assign daily tasks and monitor performance

* Develop team capabilities and ensure cross-functional collaboration

* Foster a culture of accountability, efficiency, and continuous improvement

6. Reporting & KPI Management

* Track and report key KPIs such as:

* On-Time Delivery

* Order Accuracy

* Inventory Accuracy

* Order Cycle Time

* Prepare daily/weekly/monthly operational reports

* Provide data-driven insights to management

Qualifications:

* Bachelor's degree in supply chain management, Logistics, Business Administration, or related field preferred, master's degree preferred

* 2-4 years of experience in order fulfilment, warehouse operations, or logistics

* Prior supervisory or team leader experience preferred

* Experience in manufacturing or automotive industry is a plus.

* Strong understanding of supply chain processes (order fulfilment, inventory, logistics)

* Experience with ERP/WMS systems

* Excellent problem-solving and analytical skills

* Strong communication and cross-functional coordination ability

* Ability to work in a fast-paced and dynamic environment

* Knowledge of compliance requirements (e.g., shipping regulations, hazardous materials handling) is a plus

Physical Requirements and Working Conditions

* Ability to sit for extended periods while working at a computer

* Frequent use of hands and fingers for typing, filing, and operating office equipment

* Occasional standing, walking, bending, and reaching

* Ability to lift and carry light office materials (up to 10-15 lbs.), such as files or office supplies

* Visual acuity to read screens, documents, and reports

* Ability to attend meetings and interact with employees, clients, and vendors

* May require occasional overtime or weekend support

* Ability to work on-site and coordinate with cross-functional teams