Director, Promise Program

Position Summary

The Director provides strategic leadership, planning, and operational oversight for the Dallas College Promise Program. This position is responsible for designing, implementing, and continuously improving a comprehensive, student‑centered model that supports recruitment, enrollment, persistence, and completion outcomes. The role ensures alignment across enrollment management, student success, technology, and external partnerships to maximize program effectiveness, scalability, and impact.

Weekly

Work Hours:

40 hours per week.
Compensation Range:
Administrator Range E05 (Minimum $92,700.00 annually).
FLSA Status:
Exempt.

• Provide strategic leadership for the planning, implementation, and continuous improvement of the Dallas College Promise Program.
• Lead the collection, analysis, and interpretation of program data to inform strategy, identify trends, and support data‑driven decision‑making.
• Establish, monitor, and achieve performance metrics related to recruitment, enrollment, persistence, retention, and completion.
• Develop and oversee dashboards, reporting tools, and performance metrics in collaboration with institutional data and analytics teams.
• Ensure effective utilization and optimization of CRM and enrollment technologies (e.g., Salesforce, Navigate, Workday) to support student engagement, communication, and case management.
• Oversee operational management, including program policies, procedures, compliance, budgeting, and resource allocation.
• Design and implement process improvements to enhance efficiency, consistency, and service delivery across the student lifecycle.
• Build and maintain strategic relationships with internal departments and external partners, including school districts, universities, business, and community‑based organizations.
• Ensure coordinated, accurate, and timely communication strategies for students and families, including oversight of messaging, content, and digital student experience.
• Supervise, mentor, and evaluate staff; establish clear expectations and foster a high‑performing, collaborative team environment.
• Perform other duties not listed as assigned.

• All employees are required to complete a minimum of 19 hours.
• People leaders are required an additional 16 hours of leadership development.

• Exercise full discretion and decision‑making authority in the recruitment, selection, hiring, mentoring, coaching, development & termination of staff, ensuring alignment with organizational goals, budgetary constraints, and workforce planning strategies.
• Drive high performance by administering the performance management process timely, setting clear expectations, conducting performance evaluations, and implementing initiatives that enhance employee engagement, motivation, and retention.

• Bachelor’s degree from an accredited institution (official transcript required).
• Five to seven years of progressively responsible experience in higher education, enrollment management, student success, or program management.
• At least one year of supervisory or leadership experience.
• Experience in operational planning, program development, and program evaluation.

• Master’s degree.
• Eight to ten years of relevant experience.
• Experience in project/program management and implementation of technology‑enabled solutions.
• Bilingual or multilingual skills.

• Knowledge of community college mission, student success frameworks, and strategic enrollment management principles.
• Demonstrated ability to lead complex, cross‑functional initiatives and drive organizational change.
• Strong analytical and problem‑solving skills, including the ability to collect, analyze, and interpret data and translate findings into actionable strategies.
• Experience with CRM systems and data platforms used in higher education to support enrollment and student success outcomes.
• Knowledge of program assessment, evaluation methodologies, and continuous improvement practices.
• Ability to develop and implement operational processes and policies that…