Operating Partner Whataburger; Mesquite, TX

Whataburger of Mesquite, Inc. – General Manager

The General Manager is an Operating Partner responsible for developing a strong staff to satisfy the sales, production, service, and supervisory needs of the unit. Ensures recruiting, budgeting, marketing and sales goals are obtained throughout the assigned unit. Utilizes the sales and marketing plan as the basis for setting customer service goals to improve sales through increased customer traffic. Makes decisions regarding the recruitment, development and performance of staff.

Demonstrates a willingness to listen to team members and address problems. Ensures a clean, safe, and energy efficient operation during each shift. Ensures the store is always, in the customer's eye, "ready for business."

To continue the path for career success at Whataburger, the General Manager will participate in the skills development program and will be required to achieve certifications associated with the position.

Responsibilities:

• Leadership and Communication
• People
• Systems
• Customer
• Finance

Physical Requirements:

• Must be able to lift up to 50 lbs.
• Must have the ability to stand during entire shift.
• Ability to reach, bend, stoop, lift, shake, stir, pour, carry and push.
• Ability to read (Orders on tickets, Menu Board, receipts, etc.)
• Frequent contact/immersion of hands in water, cleaning and sanitation solutions, meat products, poultry products, seafood and produce items.
• Frequent washing of hands.

Key Performance Indicators:

• Consistently improves FMSAT engagement scores.
• Achieves budgeted sales and transaction growth through consistent execution of OSAT goals and specifically TTRO goals.
• Utilize budgeted labor within goals set for both maximum and minimum allowed.
• Ensures unit is stocked with needed food and paper supplies for each daypart while meeting budgeted amounts for week and period time frames.
• Achieve budgeted OSAT/SMG survey amounts and percentages, and Consumer Impression mystery shop scores.
• Achieve exemplary OEW, NSF, Local Health Inspection scores.