Regional Manager

Description

Dallas/Fort Worth International Airport (DFW)

Fox Trot Aviation Services is seeking a consistently hard-working Regional Manager out of the Dallas/Fort Worth International Airport (DFW), the Perot Field Forth Worth Alliance Airport (AFW) and who is committed to reliable quality service, customer relationships, and building a rock steady team. This region includes Fox Trot’s growing international widebody cabin cleaning and pre-departure security-search program at DFW.

The Regional Manager I (RM I) is responsible for ensuring that safety standards are consistently upheld across assigned locations, aligning with the Fox Trot standard. This role involves frequent site visits, oversight of safety practices, educational meetings, and proactive training. The RM I will work closely with the Safety/Training Department to ensure all team members are trained and proficient in safety categories.

Additional responsibilities include managing scheduling, staffing, administrative tasks, equipment needs, client relations, and maintaining financial targets. The RM I is also accountable for maintaining high standards of quality, ensuring compliance with company policies, and achieving revenue and labor goals.

• Conduct unannounced site visits to ensure adherence to Fox Trot Safety Policy and customer safety policies.
• Identify safety shortfalls and chart paths forward to uphold safety standards.
• Hold educational safety meetings and proactively engage in training initiatives.
• Collaborate with the Safety/Training Department to ensure comprehensive training for all team members.
• Ensure all locations operate in compliance with airline, TSA, and airport authority requirements, including badging, SIDA access, and security-sensitive procedures.
• Assist in policy creation, implementation, and suggest new safety measures.
• Participate in incident and accident reporting, investigations, and resolution.

• Oversee location(s) scheduling to meet customer requirements and coordinate travel as needed.
• Review flight schedules, aircraft assignments, staffing requirements, and operational changes with site leadership ahead of each operating period.
• Ensure daily staffing plans are built, validated, and supported by contingency coverage of trained and badged employees.
• Proactively identify and address turnover; initiate backfill to maintain staffing minimums.
• Represent location revenue and labor; oversee administrative training and capacity of on site managers and supervisors.
• Monitor disciplinary actions, hazards, and complaints; have authority to approve raises with ownership approval.

• Own regional accountability for daily operational readiness on assigned DFW widebody contracts.
• Ensure teams, Leads, equipment, supplies, and required documentation are staged prior to aircraft arrival on every assigned turn.
• Oversee cabin cleaning and pre-departure security-search execution in accordance with airline, TSA, airport, and Fox Trot requirements.
• Ensure required security-search certifications, training records, and operational documentation are accurately completed, current, and audit-ready.
• Hold the DFW Operations Manager, Supervisors, and Leads accountable for independent execution of their responsibilities without escalation for routine decisions.
• Verify that the daily handoff from daytime leadership to evening and night leadership is completed and that unresolved issues have a named owner and an action plan.
• Monitor labor utilization against widebody contract requirements and address overtime, staffing gaps, and operational inefficiencies before they affect service.
• Support the launch and scaling of new widebody stations, contracts, and program expansions within the region.

• Recommend equipment needs and capital improvements while considering financial goals.
• Review supply locker audits for safety and stock compliance; ensure all equipment is in good working order.
• Ensure widebody-specific supplies, kits, and equipment are stocked, staged, and…