Manager Distribution Center Operations - 1st Shift

Build Your Career with Ashley Furniture - Where Innovation Meets Comfort Who We Are

At Ashley, inspiring the love of home is at the heart of everything we do. As the world's largest manufacturer of home furnishings, we're more than a business — we're a family driven by innovation, competitiveness, and an unwavering commitment to excellence. We persevere through challenges, push beyond the status quo, and constantly seek better ways to deliver an exceptional customer experience.

Our solutions-first mindset and dedication to growth are why Ashley remains #1 in our industry.

If you're ready to grow, you've come to the right place. With a true "Growth Mindset," Ashley Furniture invests in developing future leaders and helps every team member learn from the best in the business.

The Distribution Center Operations Manager is a dynamic strategic leader responsible for overseeing daily operations of our distribution center, ensuring efficient processes, optimal productivity, and exceptional service delivery. This role directs all distribution center activities including receiving, storage, picking, packing, and shipping while balancing operational excellence with team development. The Operations Manager develops and implements strategies to improve efficiency, reduce costs, and drive continuous improvement across all warehouse functions to support Ashley's supply chain excellence.

• Direct all distribution center activities including receiving, storage, picking, packing, and shipping to ensure seamless order fulfillment and customer satisfaction
• Develop and implement operational strategies to improve efficiency, reduce costs, and optimize throughput across all warehouse functions
• Monitor key performance indicators (KPIs) including productivity, accuracy, safety, and cost metrics, and implement continuous improvement initiatives to drive results
• Ensure compliance with OSHA safety regulations, DOT requirements, and company policies across all distribution center operations
• Manage relationships with internal stakeholders including transportation, inventory management, customer service, and retail operations teams
• Oversee inventory accuracy and cycle counting programs to maintain high levels of inventory integrity
• Coordinate with transportation teams to optimize inbound and outbound shipping schedules

• Lead, mentor, and develop a team of supervisors and warehouse associates to build organizational capability and drive performance excellence
• Conduct performance evaluations and provide ongoing coaching, feedback, and development opportunities to team members
• Foster a culture of accountability, safety, and continuous improvement throughout the distribution center
• Manage staffing levels and scheduling to meet operational demands while controlling labor costs and maintaining service levels
• Drive employee engagement and retention through effective leadership, recognition, and career development initiatives
• Resolve employee relations issues and ensure consistent application of company policies and procedures

• Analyze workflows and implement process improvements to enhance productivity, reduce waste, and improve service levels
• Optimize inventory management and space utilization to maximize warehouse capacity and improve operational efficiency
• Implement lean manufacturing and Six Sigma principles to eliminate waste and drive continuous improvement
• Drive automation and technology adoption initiatives to enhance operational capabilities and reduce manual processes
• Develop and maintain standard operating procedures (SOPs) to ensure consistency and quality across all operations
• Lead cross-functional improvement projects in collaboration with Engineering, IT, Quality, and other support functions

• Maintain high standards for product quality and order accuracy to ensure exceptional customer experience
• Ensure OSHA compliance and promote a safety-first culture throughout the distribution center
• Conduct regular safety audits and training sessions to identify hazards and reinforce safe work practices
• Investigate incidents and implement corrective actions to prevent recurrence and improve safety performance
• Monitor quality metrics and implement controls to reduce errors, damage, and customer complaints
• Ensure proper use of personal protective equipment (PPE) and material handling equipment

• Bachelor's degree in Operations Management, Supply Chain Management, Business…