Customer Sales Associate

Customer Sales Associate – Trane Supply Stores Responsibilities

• Provide support to customers and find the best method to resolve problems to ensure customer satisfaction.
• Partner with customers to grow sales by identifying related products or add‑on extensions.
• Process customer orders and respond to inquiries, questions or complaints regarding Parts and Supply offerings and offer solutions to ensure customer satisfaction and future sales.
• Keep current on knowledge of Trane products, offerings, and promotions in order to provide a premier customer experience and drive sales.
• Interact with customers both on the phone and in person.
• Execute quote and order management processes with a high level of accuracy to expedite the fulfillment process and ensure customer satisfaction and timely delivery – entering quotes and invoices and following through on fulfillment.
• Assist with warehouse/inventory management work as needed.
• Maintain flexibility to work overtime and weekends as required.

• High school diploma or General Education Degree (GED).
• Inside sales, retail, or related experience.
• Experience in a fast‑paced, customer‑focused environment with a focus on customer service, continuous improvement, and safety.
• Proven experience in building customer relationships and maintaining professional customer service even in challenging situations.

Annual Base Salary Range: $44,300.00 – $89,424.99. Compensation Type:
Exception. Hourly Incentive Eligible:
Yes. Sales Commission Eligible:
No. Disclaimer: compensation will depend on factors such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Benefits begin on day one and include health insurance, wellness programs, family benefits such as fertility coverage and adoption/surrogacy assistance, 401(k) match up to 6% plus an additional 2% core contribution (up to 8% company contribution), paid time off (15 vacation days, 9 paid holidays, 3 floating holidays, sick leave), educational and training opportunities, tuition assistance, and student debt support.

Safety Sensitive Role:
Yes.

We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

We are committed to providing reasonable accommodations to our candidates and employees who may need assistance with application or recruitment processes due to disability or impairment. To request an accommodation, please contact