Treatment Coordinator

About this role

Looking for a career that makes you smile? Smile & Co. Family Orthodontics is seeking a Treatment Coordinator to join our growing team. The Treatment Coordinator will be responsible for educating new patients regarding available treatment options, working out financial arrangements, and cultivating strong relationships.

• Present orthodontic treatment plans and educate patients on the plan of treatment while overcoming objections.
• Understand the practice's policy on working with financials to educate patients on their payment options.
• Work pending reports and follow up with potential patients to schedule treatment.
• Prepare for patient exams.
• Follow up with patients to set up consultations or begin treatment and keep schedules full.
• Coordinate patients referred to specialists for care prior to treatment as necessary.
• Assist in local store marketing and community events.

• Outgoing, approachable, and empathetic.
• Proactive and adaptable.
• Excellent written and verbal skills.
• High School diploma or equivalent required; college education preferred.
• Minimum one (1) year experience in sales or another service industry required.
• Bilingual a plus, but not required.
• Ability to build rapport with patients.
• Ability to establish and maintain good working relationships with patients and coworkers.
• Excellent sales skills.
• Ability to talk to a person, not at a person.

• Competitive salary plus bonus.
• Opportunity for medical, dental, vision and life insurance.
• Short and long‑term disability coverage.
• 401(k) plan.
• 2 weeks paid time off in the first year + paid holidays.
• Discounts on braces and clear aligners for you and your family members.

We exist to love people first, straighten teeth second, and we work hard to maintain a people‑first culture and cultivate a fun, encouraging environment. We offer every team member the opportunity to be a part of something bigger—helping them find success in their career and beyond.