Account Resolution Specialist-Collections Reposessions, Legal, and Bankruptcy

At OnPath Credit Union, we share a passion for delivering exceptional service.

Your primary role will involve building relationships with our members, offering personalized solutions and identifying opportunities to help them achieve financial success.

If you thrive in an environment with team members who truly enjoy what they do and you are sales driven and motivated to succeed, then OnPath is the place for you!

Voted eleven years in a row as one of the Top 40 Places to Work by the Times Picayune, we offer:

• Competitive Compensation
• Impressive Benefits Package including Medical, Dental, Life Insurance, and 401(K) Plan
• Paid Vacation, Wellness, Sick Time, and more!

Interested? Become part of the OnPath team that believes exceptional service defines the core of who we are.

We are looking for an Account Resolution Specialist to join our team! The salary range for this position is $22.80 to $28.50 per hour based on skills and experience. This position is classified as On-site.

As a dedicated member of the OnPath FCU team, this role performs a variety of tasks that in partnership with the surrounding departments, provides cost effective financial services for the benefit of our members who are our primary focus. Our core values are what make us E.P.I.I.C. We are Empathetic to the vast situations and needs of our members and to each other.

We are Passionate about the financial growth and success of our members. We are Innovative in our ideas and goals to remain at the top of our class in financial services. Our Integrity is not an option. We require our employees to be honest and have strong moral principles. We are Committed to our promise to be the best financial advocates for our members and the communities we serve.

This position is responsible for minimizing risk and maximizing recovery of delinquent and potentially delinquent accounts for the credit union while establishing WIN-WIN solutions, building relationships, and providing excellent member service.

The Account Resolution Specialist will assist employees in the Account Resolutions Department and all appropriate internal credit union partners. Conducts daily business interactions and maintains constant alignment with OnPath's mission, culture, and core values. Encourages others to act with mission, culture, and core values in mind always. Demonstrates initiative and sound judgment in the absence of specific direction from management. Ensures value through decision making that supports credit union goals and interests.

Passionately displays a desire to build rapport and expand relationships with all members both internally and externally. Stays informed on OnPath's products and services to provide the right recommendations to the right members at the right time. Promotes and maintains a positive image of the credit union to peers, members, and communities we serve.

• Negotiates and coordinates payment arrangements with member(s); initiates loan modifications and work‑out agreements including preparation of appropriate supporting documentation and recommendations for review and approval.
• Documents all actions taken, including telephone conversations, payment arrangements and correspondence, in collection package, to ensure all information is accurate and the integrity of the database is maintained.
• Initiates and follows up on claim filings, including but not limited to damage claims and GAP claims on total losses as well as refunds on service/warranty/GAP contracts, in a timely manner to maximize recovery.
• Reviews accounts for completion of due diligence and makes recommendations for charge off in accordance with credit union policy.
• Closely monitors deceased accounts and files estate claims timely & accurate to ensure highest level of recovery.
• Maintains knowledge of status of all accounts in queue(s). Analyzes data and trends to keep leadership apprised of concerns.
• Ensures timely repossession, transportation, claim processing and liquidation of repossessed collateral based on authorized time frames and in accordance with established standards.
• Completes posting of fees and recoveries to all bankrupt,…