Card Services Manager

Card Services Manager

Location: Corporate Office in Metairie, LA

Job : 446

# of Openings: 1

At OnPath Credit Union, we share a passion for delivering exceptional service. Your primary role will involve building relationships with our members, offering personalized solutions, and identifying opportunities to help them achieve financial success.

This is a sales-driven position that values teamwork and a customer-focused mindset.

Competitive Compensation;
Impressive Benefits Package including Medical, Dental, Life Insurance, and 401(K) Plan;
Paid Vacation, Wellness, Sick Time, and more!

The salary range for this position is $58,920.89 to $73,651.12 based on skills and experience. This position is classified as On‑site.

As a dedicated member of the OnPath FCU team, this role performs a variety of tasks that in partnership with the surrounding departments provide cost‑effective financial services for the benefit of our members. Our core values are what make us E.P.I.I.C. We are Empathetic, Passionate, Innovative, Integrity‑driven, and Committed to being the best financial advocates for our members and the communities we serve.

The Card Services Manager provides leadership and strategic oversight for the Credit Union’s debit and credit card programs and Card Services Department. Responsibilities include leading staff, managing card operations, dispute systems, fraud mitigation, vendor relationships, regulatory compliance, and continuous process improvement.

• Manage, coach, mentor, and develop the Card Services team through performance management, training, and career development.
• Establish departmental goals, performance metrics, and service standards that align with organizational objectives.
• Conduct performance evaluations, provide ongoing coaching, and address employee performance issues when necessary.
• Foster a collaborative, accountable, and member‑focused culture.
• Ensure adequate staffing, scheduling, cross‑training, and succession planning within the department.

• Manage the Credit Union's debit and credit card programs from issuance through maintenance and ongoing program administration.
• Oversee card production, instant issue processes, inventory management, reissuance programs, renewals, and card maintenance.
• Evaluate and recommend enhancements to card products, services, and payment technologies to improve member experience and operational efficiency.
• Monitor program performance, transaction trends, and key performance indicators.
• Oversee all card dispute operations, including debit card, credit card, ATM, and ACH disputes where applicable.
• Manage dispute management systems, ensuring timely case resolution, regulatory compliance, and accurate record‑keeping.
• Monitor chargeback activity, representment processes, fraud trends, recoveries, and loss mitigation efforts.
• Ensure provisional credits, claim investigations, and dispute resolutions are completed within required regulatory and network time frames.
• Analyze fraud trends and implement strategies to minimize fraud losses while protecting member accounts.

• Ensure compliance with applicable federal and state regulations, including Regulations E and Z, card network operating rules, and Credit Union policies.
• Maintain department procedures and internal controls to support audit readiness and regulatory compliance.
• Coordinate internal and external audits and implement corrective actions as needed.
• Monitor operational risk and implement process improvements to reduce financial and compliance exposure.
• Serve as the primary administrator for dispute management platforms and card service systems.
• Manage relationships with card processors, payment networks, fraud vendors, and third‑party service providers.
• Coordinate system upgrades, testing, implementations, and vendor initiatives.
• Monitor vendor performance and service level agreements to ensure quality service delivery.

• Develop, maintain, and improve departmental procedures, workflows, and quality assurance standards.
• Prepare and analyze operational reports, management dashboards, fraud…