Patient Access Associate - East Jefferson General Hospital

Your Everyday

• Greets patients, guests and family members.
• Schedules patients for services with appropriate provider at appropriate locations and desired time when possible, ensuring accuracy and timeliness.
• Analyzes current patient information to determine if an account already exists so as not to duplicate records.
• Creates an account for all patients who call for services or who present for services, including walk‑in, non‑scheduled, and emergency services according to the registration policy.
• Registers patients by entering accurate demographic, financial class, insurance information; makes revisions to systems immediately as errors are recognized.
• Activates scheduled accounts that have been set‑up for the patient according to the registration policy.
• Resolves work queue errors in an accurate and timely fashion.

• Greets patients, guests and family members.
• Schedules patients for services with appropriate provider at appropriate locations and desired time when possible, ensuring accuracy and timeliness.
• Analyzes current patient information to determine if an account already exists so as not to duplicate records.
• Creates an account for all patients who call for services or who present for services, including walk‑in, non‑scheduled, and emergency services according to the registration policy.
• Registers patients by entering accurate demographic, financial class, insurance information; makes revisions to systems immediately as errors are recognized.
• Activates scheduled accounts that have been set‑up for the patient according to the registration policy.
• Resolves work queue errors in an accurate and timely fashion.

• Requests and documents patient demographic, insurance, guarantor, Medicare Secondary Payor, and Primary Care Physician/Referring Physician information and validates against current system.
• Ensures patient/guarantor sign all applicable documentation, such as consents and financial assistance application.
• Scans ’s, insurance cards, orders, authorization information, etc. to patient’s account once the information is validated for accuracy.
• Performs insurance verification tasks, including running automated eligibility response at point‑of‑service to ensure active coverage and completing notification of admission with insurance company within established timeframe.
• Completes messages for providers as needed using the In‑Basket messaging system, ensures that all information contained in the message is accurate.
• Updates Electronic Medical Record with documentation to communicate any information related to the status of a patient account.

• Identifies patient copayment and reminds patient of collection process at time of visit. When applicable, will inform patient/guarantor of liability due, including prior balances and estimates for scheduled service.
• Attempts to collect payment at point of service for both copayments and residual payments.
• Provides patient information on LCMC’s financial assistance programs and/or refers patients to financial counselors as needed.
• Maximizes point‑of‑service collection, meeting established registration collection goals.

• Promotes a customer centered experience by performing all functions in a warm and courteous manner to patients, family members, providers, and all visitors of the organization.
• Answers incoming calls and warm transfers calls to appropriate areas of department/clinic/hospital.
• Provides directions to applicable areas of interest whether over the phone or in‑person.
• Schedules and reschedules appointment for patients as needed.

• Balances cash drawer daily and accounts for shortages/overages/account posting errors.
• Makes debit/credit adjustments as necessary; forwards necessary backup documents to lead…