Senior Systems Engineer​/Technical Lead; Managed Services

Overview

Comm Tech is seeking a Senior Systems Engineer / Technical Lead to lead the technical delivery and day-to-day support for a defined subset of our managed services clients. This role is ideal for a senior engineer who wants ownership, influence, and leadership while remaining hands-on technically. You will act as the technical escalation point for your team, ensure clients are stable and well-supported, and proactively drive improvements in reliability, security, and efficiency.

This is not a ticket-only role — it is a role centered on accountability and continuous improvement.

This is a primarily on-site position based in our Metairie, LA office. Limited remote flexibility may be available after onboarding and establishment in the role; however, regular in-office presence is required to support team development, collaboration, and escalation.

Client Ownership & Service Delivery

• Serve as the technical owner for a group of managed services clients
• Ensure tickets are responded to and resolved within SLA
• Identify recurring issues, risks, and technical debt
• Plan and recommend improvements to client environments focused on:
• Stability
• Security
• Operational efficiency
• Technology capability advancement
• Participate in technical client discussions and recommendations

Technical Leadership & Escalation

• Act as the primary escalation point for your assigned engineering team
• Troubleshoot and resolve complex infrastructure, networking, and security issues
• Ensure solutions follow best practices and are properly documented
• Assist in planning and execution of remediation and improvement initiatives
• Mentor and support engineers on your team
• Help elevate technical knowledge, troubleshooting skills, and documentation habits
• Set expectations around ownership, quality, and accountability

Infrastructure & Systems

• VMware (ESXi, vCenter) – strongly preferred
• Windows Server and Windows desktop environments
• Linux administration and troubleshooting

Networking & Security

• Fortinet firewalls and security stack – highest preference
• Aruba switching and wireless
• VLANs, VPNs, routing, firewall rules, and general network troubleshooting

MSP Tools (Familiarity Preferred)

• Connect Wise (PSA and/or RMM)
• Other common MSP tools for monitoring, security, and automation

• At least 2 industry certifications
• Fortinet certifications strongly preferred
• Microsoft, VMware, or security/networking certifications are a plus
• MSP experience preferred but not required
• Strong troubleshooting and problem-solving skills
• Comfortable owning outcomes, not just tasks
• Clear communicator with solid documentation habits

• Applicants must be legally authorized to work in the United States
• Relocation assistance is not available for this position
• This role requires regular, on-site work in Metairie, LA

• Performance Bonus:
  Up to $15,000 annually (paid quarterly)
• Based on client health, SLA performance, operational improvements, team effectiveness, and company profitability
• Clear opportunity for growth as responsibilities and impact expand