More jobs:
Field Support Specialist
Job in
Metairie, Jefferson Parish, Louisiana, 70001, USA
Listed on 2026-03-03
Listing for:
RESTECH Information Services
Full Time
position Listed on 2026-03-03
Job specializations:
-
IT/Tech
IT Support, Technical Support
Job Description & How to Apply Below
Full-time
Description
Field Support Specialist
Join the Restech Fleet! We're on a mission to find the next Field Support Specialist - someone who is as passionate about tech as they are about helping clients across the galaxy. Whether you see yourself as a member of the Rebel Alliance or a Starfleet officer, this role is perfect for those who thrive in dynamic environments and enjoy the thrill of solving technical challenges.
Responsibilities:
- Customer Engagement: Answer incoming support calls with the enthusiasm of a young Padawan eager to assist, creating support tickets and following them through to resolution.
- Hardware Repair: Utilize your technical skills to repair and maintain various hardware, from malfunctioning droids to essential Starfleet equipment.
- Onsite Visits: Travel to client sites to drop off equipment or provide hands-on support, embodying the spirit of an interstellar courier or a Starfleet technician.
- Team Collaboration: Assist higher-level engineers in tackling complex technical issues, learning and growing alongside seasoned Jedi Masters or Starfleet officers.
- Documentation: Create and update support materials, leaving a legacy of knowledge like a Jedi holocron or Starfleet technical manual.
- Technical Proficiency: Basic knowledge of computer hardware and software, with the ability to troubleshoot and repair devices effectively.
- Adaptability: Quick learner, capable of adapting to new technologies and environments, much like a Starfleet cadet or Jedi youngling mastering new skills.
- Communication: Strong communication skills, able to converse fluently in technical jargon (R2D2's beeps) and layman's terms (C3PO's human-speak).
- Reliability: Dependable and security-minded, ensuring that all tasks are completed with precision and care.
- Experience: Previous experience in a support or technical role is a plus, but enthusiasm and a willingness to learn are key.
- Multitasking: Ability to juggle multiple issues simultaneously, whether handling a frozen screen one moment and coordinating a network repair the next.
- Customer Focus: Strong interpersonal skills, dedicated to building positive relationships with clients and providing top-notch support.
- Tech Savvy: Familiarity with Windows, Mac, and Linux operating systems, as well as a desire to expand your technical knowledge.
Requirements
Car/Truck with current insurance and good driving history.
- Networking:
- Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP).
- Basic to intermediate knowledge of firewalls, routers, and switches.
- Desktop and End-User Support:
- Proficiency in troubleshooting Windows and macOS operating systems.
- Experience with hardware troubleshooting and repair (desktops, laptops, peripherals).
- Server Administration:
- Basic to intermediate knowledge of Windows Server administration.
- Familiarity with Active Directory, user management, and file/print services.
- Security:
- Knowledge of basic cybersecurity principles and best practices.
- Experience with antivirus and endpoint protection solutions.
- Backup and Recovery:
- Understanding of backup solutions and procedures.
- Experience with data recovery and restoration.
- Remote Monitoring and Management (RMM):
- Familiarity with RMM tools (e.g., Connect Wise Automate, Datto RMM).
- Experience with monitoring and maintaining client systems through RMM platforms.
- Mobile Device Management:
- Experience with mobile device setup, configuration, and troubleshooting.
- Hardware and Software Installation:
- Proficiency in installing and configuring hardware and software.
- Experience with software deployment and updates.
- Customer Service:
- Strong communication and interpersonal skills.
- Ability to explain technical issues to non-technical users.
- Documentation:
- Ability to create and maintain accurate documentation of incidents, solutions, and procedures.
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×