Sr. Director, Software Engineering - Strategic Provider Operations
Job in
Metairie, Jefferson Parish, Louisiana, 70011, USA
Listed on 2026-03-10
Listing for:
Gap Inc.
Full Time
position Listed on 2026-03-10
Job specializations:
-
IT/Tech
IT Project Manager, IT Consultant, IT Business Analyst, IT Support
Job Description & How to Apply Below
Employer Industry: Managed Services and Technology Operations
Why consider this job opportunity:- Opportunity for career advancement and growth within a large enterprise environment
- Competitive salary with potential for performance-based bonuses
- Chance to influence and improve governance frameworks in a multi-provider ecosystem
- Collaborative and transparent work culture fostering accountability and trust
- Engage with executive leadership and stakeholders to drive operational excellence
- Opportunity to lead continuous improvement initiatives and innovative processes
- Design and implement an integrated governance framework for Managed Service Providers (MSPs)
- Oversee compliance with contractual obligations and service level agreements (SLAs)
- Identify and mitigate risks across the MSP ecosystem while maintaining a compliance dashboard
- Champion continuous improvement initiatives to enhance efficiency and service experience
- Facilitate transparent communication with executive leadership and manage escalation processes
- Minimum of 10 years in technology service management, vendor management, governance, or IT operations leadership
- At least 5 years leading governance for large outsourcing or MSP relationships
- Proven experience running governance forums with measurable improvement outcomes
- Strong knowledge of ITSM/ITIL concepts and governance operational processes
- Bachelor’s degree required; advanced degree preferred
- Experience in managing multi-provider and/or multi-tower outsourcing relationships
- Strong leadership skills with a history of guiding high-performing teams
- Commercial fluency to effectively partner with contract and commercial leaders
- Excellent executive communication and facilitation skills
#Managed Services #Technology Operations #Governance #Continuous Improvement #Career Opportunity
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