Senior Team Leader - Driver Sales Department

Job Summary

The Senior Team Leader is responsible for overseeing, mentoring, and developing the driver sales department, ensuring operational excellence and adherence to best practices. This position plays a key role in strategic planning, process improvement, and driving team performance to meet organizational goals.

• Lead, coach, and mentor driver sales team members to achieve operational and service goals.
• Assist with Class A CDL training program.
• Serve as point of contact for the driver sales team, providing guidance and problem resolution.
• Conduct coaching conversations, corrective action, and issue escalation in coordination with management and people ops.
• Promote a culture of safety first, accountability, customer service, and teamwork.
• Apply work rules, policies, and procedures consistently and fairly.

• Oversee execution of daily driver sales routes to ensure service standards are met (train to be a back up to route coordinator role).
• Assist with route adjustments, equipment utilization, and workload balancing.
• Monitor route performance, productivity, and service metrics.
• Conduct interviews, assist with hiring, administer corrective action, and assist with terminations.
• Ensure proper handling, storage, and rotation of all beverages.
• Troubleshoot service disruptions, customer concerns, and other account servicing issues (bad checks, etc).
• Drive a safety-first culture and mentality, participate in accident investigations and incident documentation in coordination with safety and people ops teams.
• Support marketing events, seasonal demands, and promotional volume increases.
• Collaborate with Operations, Sales, Fleet/Facility, and People Ops teams to drive a teamwork culture and mentality.
• Provide feedback and recommendations to management for continuous improvement.

• Strong leadership and coaching abilities.
• Excellent communication and relationship‑building skills.
• Hold a valid Class A CDL, have strong working knowledge of DOT regulations and best safety practices.
• Familiarity with routing software, Microsoft Office programs, and ability to learn new software platforms.

• High school diploma or GED.
• 5+ years of warehouse, beverage distribution, or logistics experience.
• Prior experience as a supervisor, manager, or team leader preferred.
• Experience with union and union contracts preferred.

• Ability to lift and/or move 30–167lbs repetitively and safely.
• Exposure to varying weather conditions and physical delivery activities.
• Ability to work early mornings, late evenings, extended hours, and weekends in accordance with operational needs.