Practice Assistant – Administrative

Practice Assistant – Administrative (Primary Care/Urgent Care) | Methuen, MA | 13-Week Contract

Job : 174601
Location: Methuen, MA (Onsite)
Duration: 13-Week Contract
Schedule: Monday – Friday | 8:00 AM – 5:30 PM

Sigma, Inc. is seeking an experienced Practice Assistant – Administrative to support a busy Primary Care/Urgent Care practice in Methuen, MA.

This role is ideal for a healthcare administrative professional with experience in front desk operations, patient reception, appointment scheduling, and administrative support within a primary care or urgent care setting. The successful candidate will serve as the first point of contact for patients while ensuring efficient daily practice operations and delivering exceptional customer service.

• Welcome and assist patients, visitors, and staff in a professional and courteous manner.
• Manage daily front desk and reception activities.
• Provide outstanding customer service and ensure a positive patient experience.
• Support patient check-in and other front office functions.

• Answer incoming telephone calls promptly and professionally.
• Schedule, confirm, and coordinate patient appointments.
• Route calls and messages to the appropriate clinical or administrative staff.
• Assist patients with appointment-related questions and requests.

• Maintain accurate patient records and demographic information.
• Support daily office operations through clerical and administrative tasks.
• Ensure timely and accurate documentation of patient information.
• Perform additional administrative duties as assigned.

• Assist with maintaining efficient workflow in a fast-paced primary care/urgent care environment.
• Adhere to office policies and healthcare confidentiality standards.
• Participate in orientation and onboarding activities as scheduled.

• Minimum 2 years of experience as a Front Desk Receptionist or Administrative Assistant in a medical setting.
• Recent experience in a Primary Care or Urgent Care environment is required.
• Experience answering phones and scheduling patient appointments.
• Strong customer service, communication, and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Ability to work effectively in a fast-paced healthcare environment.
• Local candidates are encouraged to apply.

• Previous experience supporting busy outpatient medical practices.
• Familiarity with patient registration and medical office workflows.
• Ability to work collaboratively with clinical and administrative staff.

• Orientation: Held every Monday.
• Dress Code: Any color scrubs permitted.