Practice Assistant Lead

• Reports to Practice Manager or Ambulatory Practice Coordinator
• Responsible for delivering highest quality service to patients
• Serves as role model/mentor, providing support, training, and sharing knowledge
• Collaborates with team; solicits thoughts and ideas
• Acts as team leader for small projects
• Greets patients and visitors with courtesy and respect
• Provides accurate information, directions, and guidance
• Performs check in, registration, scheduling, verification of demographic information and fiscal data
• Collects co-payments and processes them
• Schedules, reschedules, and cancels appointments
• Obtains and enters referrals
• Maintains clean environment of reception area

• High School diploma or GED required
• Certificate 1 Medical Admin Assistant Cert preferred
• 3-5 years related work experience required
• Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access

Demonstrates expertise in patient service delivery, appointment scheduling, and administrative support within a medical environment. Proficient in utilizing computer systems and Microsoft Office applications to enhance operational efficiency.

• Patient Service Delivery
• Appointment Scheduling
• Medical Administration
• Team Leadership
• Microsoft Office Proficiency

• Check In Procedures
• Registration
• Demographic Verification
• Co-Payment Processing
• Referral Management

• Collaboration
• Mentoring
• Communication
• Courtesy
• Respect

• High School Diploma
• GED
• Medical Admin Assistant Certificate

• Patient Care
• Ambulatory Practice
• Reception Management
• Healthcare Administration

• Web Based Applications
• Microsoft Outlook
• Microsoft Word
• Microsoft Excel
• Microsoft Power Point
• Microsoft Access