Patient Records Specialist

Job
-804 |

Location:

5 Branch St, METHUEN, MA 01844 | Category:
Administration Support/Customer Service |

Employment Type:

Full time |

Work Location:

Merrimack Valley Area | Salary/Pay Rate: $46,100.00 - $50,600.00 per year

The Patient Records Specialist II is responsible for the effective coordination and organization of materials required for a new patient visit. Provides administrative support and coordination for aspects of patient care for new patients and may flex across multiple disease centers or assist in scheduling tasks. Located in Boston and the surrounding communities, Dana‑Farber Cancer Institute brings together world‑renowned clinicians, innovative researchers and dedicated professionals, allies in the common mission of conquering cancer, HIV/AIDS and related diseases.

We provide compassionate and comprehensive care to patients of all ages; conduct research that advances treatment; educate tomorrow's physicians and researchers; reach out to underserved members of our community and work with amazing partners, including other Harvard Medical School–affiliated hospitals.

• Uses electronic tracking systems to thoroughly document progress in all tasks, including retrieval of pertinent patient materials.
• Uses standard processes and protocols to monitor and follow up with patients, hospitals, and other parties on materials status.
• Collaborates with fellow Records Specialists and New Patient Coordinators to ensure seamless coverage and task management in times of full and partial staffing levels; this may include assisting with registering, scheduling, or performing other tasks that are typically the responsibilities of the New Patient Coordinators.
• Maintains standard communication with DFCI clinical and support staff with regard to status of patient materials.
• Assists in processing paperwork and completing administrative tasks associated with clinical care including managing materials requests, orders, and records uploading.
• Responds to emails and manages other requests as appropriate for new patients; relays detailed clinical information provided by patients, internal/external providers, and others such as staff from ancillary services.
• Resolves problems independently, ensures continuous communication with New Patient Coordinators, and appropriately escalates issues to management.
• Possesses a level of independence requiring knowledge of multiple disease‑specific programs.
• Provides administrative support and coordination for all aspects of patient care for new patients, primarily focused on supporting materials management.
• Triages issues and answers general questions, with the goal of resolving requests in real time.
• Recognizes emergencies and appropriately responds using standard operating procedures and critical thinking skills.
• Serves as a liaison for patients including efficient routing of calls per telephone triage guidelines.
• Can comprehend and implement new concepts or modifications to processes requests quickly.
• Ensures quality clinical care and adherence to standard operating procedures and compliance requirements.
• Schedules appointments following guidelines that support continuity of care and a high standard of timely communication and rescheduling as necessary.
• Appropriately arranges resources and materials to support the patient experience and visit for new patients, reviewing and organizing medical records, coordinating receipt of tissue, ensuring patient hand carries CDs into appointment, and ensuring receipt of new patient appointment packet.
• Answers telephone calls, responds to emails, and manages other referral inputs, as appropriate for new patients; collects detailed clinical information and either resolves problems directly or ensures appropriate escalation to management.
• Strives to meet defined service levels and key performance indicators.
• Provides program specific information to callers and refers calls as necessary.
• Assists in processing paperwork associated with clinical care including managing materials requests, signing up for EMR portal.
• Functions as a content expert/resource leader/champion in quality improvement/process improvement initiatives and projects,…